The French voice "Thomas" does not speak

Coconut30
Coconut30 Registered Users Posts: 4
Master Traveler
My new GO 5200, with french parameters, is working fine except for the synthetic French voice (Thomas).
Quick reset and factory reinitilizing my GPS didn't restore voice.
Could you tell me how to hear this voice ?
Thanks
Roland

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,407
    Exalted Pioneer
    write email to customer care
  • Niall
    Niall Posts: 11,112
    Superuser
    @Coconut30

    Hopefully a moderator ( @VikramK @lampard ) will pick this up and assign the appropriate voice to you account
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @Coconut30
    Welcome to the community! Computer voice- 'Thomas' has been activated for your TomTom. It should be offered as a download under updates.

    Regards,
    Vikram
  • Coconut30
    Coconut30 Registered Users Posts: 4
    Master Traveler
    Hi,
    First, I wish to thank all the persons that try to help me.
    But, unfortunaly, even with the help of TomTom support team, "Thomas" didn't speak...
    I choose to return the faulty 5200 GPS and to buy a premium one.
    Hoping that it will work without fault.
    Best regards,
    Coconut
  • Willy875
    Willy875 Registered Users Posts: 5,306
    Revered Voyager
    Hello,
    Check that the voice icon is not crossed out

    .cogra7darbgw.jpg
  • Coconut30
    Coconut30 Registered Users Posts: 4
    Master Traveler
    Hello Willy875
    Thanks for your help, but this tip did'nt changed anything to my problem.
    As I wrote yesterday : I have returned my GPS for refunds an plan to buy another model.
    Have a nice weekend
    Coconut