The French voice "Thomas" does not speak

Coconut30

My new GO 5200, with french parameters, is working fine except for the synthetic French voice (Thomas).
Quick reset and factory reinitilizing my GPS didn't restore voice.
Could you tell me how to hear this voice ?
Thanks
Roland

rider1rider

write email to customer care

Niall

@Coconut30

Hopefully a moderator ( @VikramK @lampard ) will pick this up and assign the appropriate voice to you account

VikramK

Hi @Coconut30
Welcome to the community! Computer voice- 'Thomas' has been activated for your TomTom. It should be offered as a download under updates.

Regards,
Vikram

Coconut30

Hi,
First, I wish to thank all the persons that try to help me.
But, unfortunaly, even with the help of TomTom support team, "Thomas" didn't speak...
I choose to return the faulty 5200 GPS and to buy a premium one.
Hoping that it will work without fault.
Best regards,
Coconut

Willy875

Hello,
Check that the voice icon is not crossed out

.

Coconut30

Hello Willy875
Thanks for your help, but this tip did'nt changed anything to my problem.
As I wrote yesterday : I have returned my GPS for refunds an plan to buy another model.
Have a nice weekend
Coconut