Tomtom Start 52 map expired — TomTom Community

Tomtom Start 52 map expired

I have two Starter 52 and have always received free map updates for my region. For the past 6+ months, no updates have been available. When I look in MyDrive Connect, there is a message in the Maps section that says "Map Update Service subscription: Expired". As this device is supposed to have free lifetime map updates, how can the subscription be expired?

Comments

  • DougLapDougLap Posts: 8,267
    Superuser
    Hi @markseagull

    @VikramK or @lampard should pick this up and check your units settings on the TT servers. If Lifetime is applicable then if necessary they can sort the settings out. Look back here tomorrow to see what they say.

    Doug
  • VikramKVikramK Posts: 12,232 Moderator
    Hi @markseagull
    Welcome to the community!
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • markseagullmarkseagull Posts: 3 [Apprentice Seeker]
    @VikramK Sure, it is sent.
  • VikramKVikramK Posts: 12,232 Moderator
    Hi @markseagull
    Thanks for sending the serial number.
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • markseagullmarkseagull Posts: 3 [Apprentice Seeker]
    @VikramK Thanks so much! It is working now!!
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