GPS location issues on Android Auto
Brainsie
Registered Users Posts: 37 
Renowned Trailblazer
Renowned Trailblazer
Since 1/2 weeks I have some location issues when using TomTom on Android auto (Samsung S21).
When I start the navigation at first use there is no problem. But when I turn on the screen of my smartphone, the location signal is lost.
It returns once in a while but after a few seconds it is gone again.
It returns when I open the TomTom app on my phone but at the moment I move that one to the background or turn off my screen, the location issues are there again.
Was occurring before the last update of TomTom and Android Auto.
Permissions are okay and no batterysaving settings, but why is there no option to give TomTom always permission to the location?
Other apps like Google Maps or Amigo have it.
When I start the navigation at first use there is no problem. But when I turn on the screen of my smartphone, the location signal is lost.
It returns once in a while but after a few seconds it is gone again.
It returns when I open the TomTom app on my phone but at the moment I move that one to the background or turn off my screen, the location issues are there again.
Was occurring before the last update of TomTom and Android Auto.
Permissions are okay and no batterysaving settings, but why is there no option to give TomTom always permission to the location?
Other apps like Google Maps or Amigo have it.
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Hi @Brainsie
We have seen a few similar reports, but they are not specific to the phone model you are using.
Do you have the battery saving turned-ON on your phone? If yes, could you check the GPS reception improves by turning that OFF...
Regards,
Vikram
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@Brainsie
The TT-App has an option to work in the background.
Set to "OFF" then I can reproduce the effect with Pixel 4 XL: loosing GPS.
Is it set to "ON" at your device?
Then the App works continously with the given location right "When App is in use" also if there is an overlaying window active for red lights or manually switched the screen off/on.1 -
@Brainsie , could you please check if following workaround works for you?
1. Start the TT GO Nav on the phone
2. Connect USB cable to your car head unit
3. Start TT GO Nav on the head unit
4. Press power button on your phone to turn off the screen
There is small chance that this issue won't be seen if you first start the app on the phone and then switch to car head unit.
We have internal ticket reported to address this missing permission on newer Android devices (GONAV-3567).1 -
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Exactly same issue here. Xiaomi Mi 10T Pro running Android 11. Any sign of a date for the fix?0
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Exactly same issue here. Xiaomi Mi 10T Pro running Android 11. Any sign of a date for the fix?
As I explained before, I don't want to provide any dates, since there are multiple factors that decide upon what will be delivered in upcoming releases. For instance, if there is some critical bug happening, we must shuffle our priorities to address crashes.
We are aware about this issues with GPS permission, and we plan to fix it.0 -
Same issue here (OnePlus 7t). Only TT seems losing GPS regularly. Did not see it with Google Maps.
When starting GPS Status, GPS fix is restored but only temporary.0 -
Its 27-03-2022 now, almost a year later and this very anoying issue, that does not exist on YOUR OWN APP AMIGO, is still not fixed...............1
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Same issue here and it seems that TT won't really cares about, one year passed and after some app updates still no fix for this really annoying bug. If you really want to comme back on top of navigation company you have some work to do.
Sygic, Waze, Google Maps, Here, or even the truly new petal maps works with no problems at all on Android auto (position problem I mean).
Phone: Redmi note 10 pro android 12
Auto: Renault Kadjar (2016) R-Link 2
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