Blank white Screen in TomTom MyDrive Connect application?

Drifting

I have read previous posts about removing and re-installing, which I have tried. Also messed with the OpenGl settings all to no avail.
Now this is the second TomTom Camper I have had, is this one faulty too?

Kind regards
Paul.

rider1rider

https://discussions.tomtom.com/en/discussion/1135964/blank-white-screen-in-tomtom-mydrive-connect-application#latest

reinstall can fix

alan smith

Thanks rider1rider.

VikramK

Update-
The team has confirmed that a proper fix for this bug has been deployed.
If you see a white screen, just exit/quit the application and open again.

To quite the application-

Right click the MyDrive Connect icon

in the Windows notification area or Apple menu bar and then click on Quit.

Start MyDrive Connect.
Windows : Click Start > All Programs > TomTom > MyDrive Connect .
Macintosh : Double-click MyDriveConnect.app in the Applications folder.


Thank you,
Vikram

gxhev

I solved my wife's GPS issues by simply changing the graphic settings from open GLDesktop to Open GL Software. There were three choices. Only the Open GL Software choice allowed the screen to display correctly. Running Window 7 64-bit on an old Toshiba laptop.l

Kaplan4

I have the same problem. When I start MyDrive Connect, all I see is a white screen. Uninstalling and reinstalling did not help. Is there a solution?

King regards
Kaplan.

Dave101

Unable to use My drive connect

Kaplan4

When I start MyDrive Connect, all I see is a white screen. (blank screen)
What i tried:

• Uninstalling and reinstalling
• OpenGL settings
• Restart the PC

Nothing solved the problem.

Is there another solution or what is the problem right now?
I would appreciate quick help.

King regards
Kaplan.

Kaplan4

I have the same problem. When I start MyDrive Connect, all I see is a white screen (blank screen). Uninstalling and reinstalling the app, OpenGL settings (https://help.tomtom.com/hc/de-de/articles/360013960139-MyDrive-Connect-wird-nach-dem-Update-nicht-richtig-angezeigt-oder-gestartet) and restarting the PC did not solve the problem.

DUnk2020

I only get a white screen for TomTom Mydrive connect I have tried it on two laptops and a Mac. Can anyone help?

Dennis244

same here

Dennis244

I can confirm the white screen and no further actions are possible.

Dennis244

+1 - same here

DougLap

Hi @DUnk2020

Looks like issue with the TT servers. Look back here to see what @VikramK or @lampard have to say tomorrow.

Doug

Willy875

Hello
Given the feedback from the forums, many customers are affected by this concern.

Mamphi

After installation there is only a white window

dr_xemacs

Hi. It seems the compulsory "connect" update was a complete failure - tried it on two computers (MacBooks) but the screen is just white and nothing more happens. From the update splash there is no other way than to update and enter the big white death. I can't even enter my old version that worked.

Any suggestions? dr_xemacs

Lochfrass

In Germany also many Users effected. Seems to be caused to a server or a great work from a practikant.

romec

taky bílá obrazovka

dr_xemacs

... seems more people have these issues. Perhaps an admin at Tomtom would like to address the problem...

dr_xemacs

Gazza1001

Same as Kaplan4 above. I've tried everything: uninstalling & reinstalling, OpenGL settings (in MyDrive & Chrome), Restarting the PC, downgrading to the previous versions (still blank screen). Nothing left to try. I have uploaded a Log of the problem through the "Settings" option...
Can anyone at TomTom advise of a solution as I'm not able to update my SatNav.
Thanks

aleeza06

yes i can confim that i too cannot update due to a blank screen need to call tomtom support team

VulcanB

My drive connect does have a blank screen

Steve_JH

Same problem here.
Apparently this has happened before with updates. Also tried solutions mentioned above with no effect.

JL6

Same as Kaplan4. Did everything just like Gazza (although after installing prev. versions mine instantly offered to update the client)...

Still having a blank white screen...

I have to go on a trip tmrw, i just wanted to make sure to have the latest upgrade

Dev team, please fix

Have a great day

Henk_N

Me too a blank screen after installing V 4.2.11.4200

Wvc

Same problem (new installation; no upgrade)

WilfriedBl

Same here
But I did not install recently and it did work fine until a couple of days ago.

WilfriedBl

Same here on Windows 10 21H1
It did work until a couple of days ago