Blank white Screen in TomTom MyDrive Connect application? — TomTom Community

Blank white Screen in TomTom MyDrive Connect application?

DriftingDrifting Posts: 6 [Master Traveler]
edited June 29 in MyDrive Connect
I have read previous posts about removing and re-installing, which I have tried. Also messed with the OpenGl settings all to no avail.
Now this is the second TomTom Camper I have had, is this one faulty too?

Kind regards
Paul.

Best Answers

  • alan smithalan smith Posts: 1 [Apprentice Seeker]
    Accepted Answer
    Thanks rider1rider.
  • VikramKVikramK Posts: 12,232 Moderator
    edited July 6 Accepted Answer
    Update-
    The team has confirmed that a proper fix for this bug has been deployed.
    If you see a white screen, just exit/quit the application and open again.

    To quite the application-

    Right click the MyDrive Connect icon
    wy5kg9z3ctop.png
    in the Windows notification area or Apple menu bar and then click on Quit.

    Start MyDrive Connect.
    Windows : Click Start > All Programs > TomTom > MyDrive Connect .
    Macintosh : Double-click MyDriveConnect.app in the Applications folder.


    Thank you,
    Vikram
«1345

Answers

  • gxhevgxhev Posts: 2 [New Traveler]
    I solved my wife's GPS issues by simply changing the graphic settings from open GLDesktop to Open GL Software. There were three choices. Only the Open GL Software choice allowed the screen to display correctly. Running Window 7 64-bit on an old Toshiba laptop.l
  • Kaplan4Kaplan4 Posts: 2 [Apprentice Traveler]
    edited June 28
    I have the same problem. When I start MyDrive Connect, all I see is a white screen. Uninstalling and reinstalling did not help. Is there a solution?

    King regards
    Kaplan.
  • Dave101Dave101 Posts: 4 [Master Traveler]
    Unable to use My drive connect
  • Kaplan4Kaplan4 Posts: 2 [Apprentice Traveler]
    When I start MyDrive Connect, all I see is a white screen. (blank screen)
    What i tried:
    • Uninstalling and reinstalling
    • OpenGL settings
    • Restart the PC
    Nothing solved the problem.

    Is there another solution or what is the problem right now?
    I would appreciate quick help.

    King regards
    Kaplan.
  • Kaplan4Kaplan4 Posts: 2 [Apprentice Traveler]
    I have the same problem. When I start MyDrive Connect, all I see is a white screen (blank screen). Uninstalling and reinstalling the app, OpenGL settings (https://help.tomtom.com/hc/de-de/articles/360013960139-MyDrive-Connect-wird-nach-dem-Update-nicht-richtig-angezeigt-oder-gestartet) and restarting the PC did not solve the problem.
  • DUnk2020DUnk2020 Posts: 0 [New Seeker]
    I only get a white screen for TomTom Mydrive connect I have tried it on two laptops and a Mac. Can anyone help?
  • Dennis244Dennis244 Posts: 4 [New Seeker]
    same here
  • Dennis244Dennis244 Posts: 4 [New Seeker]
    I can confirm the white screen and no further actions are possible.
  • Dennis244Dennis244 Posts: 4 [New Seeker]
    +1 - same here
  • DougLapDougLap Posts: 8,267
    Superuser
    Hi @DUnk2020

    Looks like issue with the TT servers. Look back here to see what @VikramK or @lampard have to say tomorrow.

    Doug
  • Willy875Willy875 Posts: 1,574 [Revered Pioneer]
    Hello
    Given the feedback from the forums, many customers are affected by this concern.
  • MamphiMamphi Posts: 0 [New Seeker]
    After installation there is only a white window
  • dr_xemacsdr_xemacs Posts: 4 [New Seeker]
    Hi. It seems the compulsory "connect" update was a complete failure - tried it on two computers (MacBooks) but the screen is just white and nothing more happens. From the update splash there is no other way than to update and enter the big white death. I can't even enter my old version that worked.

    Any suggestions? dr_xemacs
  • LochfrassLochfrass Posts: 15,512
    Superusers
    In Germany also many Users effected. Seems to be caused to a server or a great work from a practikant. :p
  • romecromec Posts: 2 [Apprentice Seeker]
    edited June 28
    taky bílá obrazovka
  • dr_xemacsdr_xemacs Posts: 4 [New Seeker]
    ... seems more people have these issues. Perhaps an admin at Tomtom would like to address the problem...

    dr_xemacs
  • Gazza1001Gazza1001 Posts: 1 [New Seeker]
    Same as Kaplan4 above. I've tried everything: uninstalling & reinstalling, OpenGL settings (in MyDrive & Chrome), Restarting the PC, downgrading to the previous versions (still blank screen). Nothing left to try. I have uploaded a Log of the problem through the "Settings" option...
    Can anyone at TomTom advise of a solution as I'm not able to update my SatNav.
    Thanks
  • aleeza06aleeza06 Posts: 6 [Master Explorer]
    yes i can confim that i too cannot update due to a blank screen need to call tomtom support team :/
  • VulcanBVulcanB Posts: 0 [New Seeker]
    edited June 29
    My drive connect does have a blank screen
  • Steve_JHSteve_JH Posts: 1 [Apprentice Seeker]
    Same problem here.
    Apparently this has happened before with updates. Also tried solutions mentioned above with no effect.
  • JL6JL6 Posts: 1 [New Traveler]
    Same as Kaplan4. Did everything just like Gazza (although after installing prev. versions mine instantly offered to update the client)...

    Still having a blank white screen...

    I have to go on a trip tmrw, i just wanted to make sure to have the latest upgrade :/

    Dev team, please fix

    Have a great day :)
  • Henk_NHenk_N Posts: 1 [New Seeker]
    Me too a blank screen after installing V 4.2.11.4200
  • WvcWvc Posts: 1 [Apprentice Seeker]
    Same problem (new installation; no upgrade)
  • WilfriedBlWilfriedBl Posts: 4 [Apprentice Traveler]
    edited June 28
    Same here :'(
    But I did not install recently and it did work fine until a couple of days ago.
  • WilfriedBlWilfriedBl Posts: 4 [Apprentice Traveler]
    edited June 28
    Same here on Windows 10 21H1 :(
    It did work until a couple of days ago
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