My device keeps telling me to connect it to my computer when I'm driving. — TomTom Community

My device keeps telling me to connect it to my computer when I'm driving.

I do all the updates so why is the device telling me to connect to my computer while I am driving.

Best Answers

  • NiallNiall Posts: 10,951
    Superuser
    Accepted Answer
    @Srizzley
    Are you perhaps using a USB port in your vehicle, rather that the supplied cigarette lighter power outlet?
  • SrizzleySrizzley Posts: 3 [New Seeker]
    Accepted Answer
    Yes I often do these days. I hadn't realised that it made a difference. I shall go back to using the cigarette lighter outlet and see if it makes a difference. Thank you very much for suggesting it.
  • YamFazManYamFazMan Posts: 19,621
    Superusers
    edited June 22 Accepted Answer
    Hi
    @Srizzley
    Welcome to the site....
    Maybe useful...
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info (Also see Note (3))

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM

Answers

  • NiallNiall Posts: 10,951
    Superuser
    Accepted Answer
    @Srizzley
    Are you perhaps using a USB port in your vehicle, rather that the supplied cigarette lighter power outlet?
  • SrizzleySrizzley Posts: 3 [New Seeker]
    Accepted Answer
    Yes I often do these days. I hadn't realised that it made a difference. I shall go back to using the cigarette lighter outlet and see if it makes a difference. Thank you very much for suggesting it.
  • VikramKVikramK Posts: 12,146 Moderator
    edited June 22
    Hi @Srizzley
    Good to know that the advice was helpful... :)

    When you're satisfied that your question has been answered, please mark your topic as solved so that others with a similar question may find the answer easier.

    If you have further questions, don't hesitate to post back here.

    Thank you,
    Vikram.
  • YamFazManYamFazMan Posts: 19,621
    Superusers
    edited June 22 Accepted Answer
    Hi
    @Srizzley
    Welcome to the site....
    Maybe useful...
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info (Also see Note (3))

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM
  • SrizzleySrizzley Posts: 3 [New Seeker]
    Thanks very much for the help here - looks like the problem is solved now.
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