USB not recognised — TomTom Community

USB not recognised

I am trying to connect my Tomtom to my computer to update the maps on the mydrive connect app. But the computer says the usb isn't recognised. I also cannot find it when going in to 'manage' on explorer.
I have reset the Tomtom, checked for driver updates on my computer (all good), uninstalled the mydrive connect, reinstalled mydrive connect. I'm not at my wits end as to what to do next.
Computer is a PC running on Windows 10 and code for Tomtom starts with XR

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