What has happened to my Tom Tom after a failed update

Razzler
Razzler Registered Users Posts: 3
New Seeker
edited July 2021 in MyDrive Connect
my tom tom worked perfectly fine until i signed up and started to download updates ... It got to 17% and then said update failed ... Now it wont even turn on !

Answers

  • YamFazMan
    YamFazMan Posts: 20,799
    Superuser
    Hi
    @Razzler
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade, large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • Razzler
    Razzler Registered Users Posts: 3
    New Seeker
    Hi ...thanks for your response but unfortunately the device wont do anything ?
  • Razzler
    Razzler Registered Users Posts: 3
    New Seeker
    Any further ideas? ... Many thanks