No Wi-Fi — TomTom Community

No Wi-Fi

I get Wi-Fi on my device when at home, which means I have Live Traffic. Once I am away from my home and driving the Wi-Fi disappears and hene No Live Traffic

Best Answers

  • kieronkieron Posts: 498
    Superusers
    Accepted Answer
    Hi there davej_115 -

    Have you tried going into the menu settings under WiFi and removing the connection by pressing the “forget” tab? This should allow the built in SIM to take over as the WiFi link, even though out of range, is still hunting for the connection and possibly preventing the SIM to connect for data.
  • YamFazManYamFazMan Posts: 19,666
    Superusers
    edited June 20 Accepted Answer
    Hi
    @davej_115
    +1... As Kieron says....
    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) Wi-Fi by default and only login for updates....
    Its no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    1qo4pndgmr56.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM

Answers

  • kieronkieron Posts: 498
    Superusers
    Accepted Answer
    Hi there davej_115 -

    Have you tried going into the menu settings under WiFi and removing the connection by pressing the “forget” tab? This should allow the built in SIM to take over as the WiFi link, even though out of range, is still hunting for the connection and possibly preventing the SIM to connect for data.
  • YamFazManYamFazMan Posts: 19,666
    Superusers
    edited June 20 Accepted Answer
    Hi
    @davej_115
    +1... As Kieron says....
    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) Wi-Fi by default and only login for updates....
    Its no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    1qo4pndgmr56.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM
  • davej_115davej_115 Posts: 3 [Neophyte Traveler]
    Hi Guys,

    Thanks for the quick response and indeed the solution to my problem.
    I have been running two 5200's over the last few years and never had this No Wi-Fi situation on the road until recently.
    I can see the Wi-Fi symbol is off whilst the Cloud and Cars remain on.
    Just set my route to Newcastle from Derby for this evening, so will put the modification to the test.
    As a light haulier I find the live traffic invaluable, so once again thank you for your help.
    '' Davey's on the road, again''.

    Drive safe and keep safe.

    Kind regards

    Davej.
  • YamFazManYamFazMan Posts: 19,666
    Superusers
    edited June 21
    Hi
    @davej_115
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
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