Update purchased but still pending. how long does that take??

goedemorgen
goedemorgen Registered Users Posts: 4
Apprentice Seeker
Update purchased but still pending. how long does that take??





Mod edit: Machine translated (Dutch)

Best Answer

  • DougLap
    DougLap Posts: 9,817
    Superuser
    Answer ✓
    Hi @goedemorgen

    If the update is still not added t your account by Monday contact Customer Support.


    There are no phone lines working since the start of the current crisis.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,817
    Superuser
    Answer ✓
    Hi @goedemorgen

    If the update is still not added t your account by Monday contact Customer Support.


    There are no phone lines working since the start of the current crisis.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • goedemorgen
    goedemorgen Registered Users Posts: 4
    Apprentice Seeker
    edited June 2021
    Thank you super user. so it's normal that I have to wait for the weekend.. have a nice weekend