Rider 550 no longer visible on MyDrive Connect
I have recently had a replacement Rider 550 to which I have updated the European maps. The World Maps were missing which was resolved by Vikram and his team, thank you.
After doing the re-set I now have full functionality with the exception that the device is no longer seen in MyDrive Connect. I have tried to 'add a device' and it tells me to ensure I am logged on to 'MyDrive' on the 550 then proceed to connect the device to the PC. I have done this and hit 'Continue' however it just goes back to the instruction screen to log on to MyDrive on the 550!
I am favouring the cable update method of updating the unit going forward via MyDrive as it is certainly faster and perhaps more stable, hence why I am trying to resolve this issue.
Any ideas?
After doing the re-set I now have full functionality with the exception that the device is no longer seen in MyDrive Connect. I have tried to 'add a device' and it tells me to ensure I am logged on to 'MyDrive' on the 550 then proceed to connect the device to the PC. I have done this and hit 'Continue' however it just goes back to the instruction screen to log on to MyDrive on the 550!
I am favouring the cable update method of updating the unit going forward via MyDrive as it is certainly faster and perhaps more stable, hence why I am trying to resolve this issue.
Any ideas?
0
Best Answer
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Hi @Mathew550
Could you try few steps as below-
1. Disconnect the device from the computer.
2. Perform a factory reset- Main menu- Settings- System- Reset
3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
4. Now connect the device to the computer and open MyDrive Connect.
Do you see your RIDER listed under your account?
Regards, Vikram1
Answers
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Hi @Mathew550
Rather than do anything more lets see if @VikramK can do it for you or advise you what to do.
He should be back on the forum on Monday.
Doug1 -
Hi @Mathew550
Could you try few steps as below-
1. Disconnect the device from the computer.
2. Perform a factory reset- Main menu- Settings- System- Reset
3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
4. Now connect the device to the computer and open MyDrive Connect.
Do you see your RIDER listed under your account?
Regards, Vikram1 -
That has worked, thank you Vikram.0