Rider 550 no longer visible on MyDrive Connect — TomTom Community

Rider 550 no longer visible on MyDrive Connect

Mathew550Mathew550 Posts: 34 [Outstanding Wayfarer]
edited June 19 in RIDER
I have recently had a replacement Rider 550 to which I have updated the European maps. The World Maps were missing which was resolved by Vikram and his team, thank you.

After doing the re-set I now have full functionality with the exception that the device is no longer seen in MyDrive Connect. I have tried to 'add a device' and it tells me to ensure I am logged on to 'MyDrive' on the 550 then proceed to connect the device to the PC. I have done this and hit 'Continue' however it just goes back to the instruction screen to log on to MyDrive on the 550!

I am favouring the cable update method of updating the unit going forward via MyDrive as it is certainly faster and perhaps more stable, hence why I am trying to resolve this issue.

Any ideas?

Best Answer

  • VikramKVikramK Posts: 12,145 Moderator
    Accepted Answer
    Hi @Mathew550
    Could you try few steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your RIDER listed under your account?

    Regards, Vikram

Answers

  • DougLapDougLap Posts: 8,200
    Superuser
    Hi @Mathew550

    Rather than do anything more lets see if @VikramK can do it for you or advise you what to do.

    He should be back on the forum on Monday.

    Doug
  • VikramKVikramK Posts: 12,145 Moderator
    Accepted Answer
    Hi @Mathew550
    Could you try few steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your RIDER listed under your account?

    Regards, Vikram
  • Mathew550Mathew550 Posts: 34 [Outstanding Wayfarer]
    That has worked, thank you Vikram.
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