Rider 550 no longer visible on MyDrive Connect

Mathew550

I have recently had a replacement Rider 550 to which I have updated the European maps. The World Maps were missing which was resolved by Vikram and his team, thank you.

After doing the re-set I now have full functionality with the exception that the device is no longer seen in MyDrive Connect. I have tried to 'add a device' and it tells me to ensure I am logged on to 'MyDrive' on the 550 then proceed to connect the device to the PC. I have done this and hit 'Continue' however it just goes back to the instruction screen to log on to MyDrive on the 550!

I am favouring the cable update method of updating the unit going forward via MyDrive as it is certainly faster and perhaps more stable, hence why I am trying to resolve this issue.

Any ideas?

VikramK

Hi @Mathew550
Could you try few steps as below-

1. Disconnect the device from the computer.
2. Perform a factory reset- Main menu- Settings- System- Reset
3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
4. Now connect the device to the computer and open MyDrive Connect.

Do you see your RIDER listed under your account?

Regards, Vikram

DougLap

Hi @Mathew550

Rather than do anything more lets see if @VikramK can do it for you or advise you what to do.

He should be back on the forum on Monday.

Doug

VikramK

Hi @Mathew550
Could you try few steps as below-

1. Disconnect the device from the computer.
2. Perform a factory reset- Main menu- Settings- System- Reset
3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
4. Now connect the device to the computer and open MyDrive Connect.

Do you see your RIDER listed under your account?

Regards, Vikram

Mathew550

That has worked, thank you Vikram.