MyDrive screen corrupted on download

LSWRArt

I have a TomTom Go 610 with lifetime support and free map upgrades.
I have just bought a new Acer i7 / GTX computer running Windows 10 and downloaded MyDrive.
As soon as it starts the screen is corrupted with horizontal bars - as if there were two images venetian blinding on top of each other and it is totally unusable. I have not even got to trying to connect it to my device. What is the problem?

DougLap

Hi @LSWRArt

Glad you are sorted

Doug

rider1rider

try reinstall

LSWRArt

Hello - I already uninstalled the software and re-installed with no difference. This is a screen shot of the problem

DougLap

Hi @LSWRArt

Does this help

https://discussions.tomtom.com/en/discussion/comment/1730237#Comment_1730237

Doug

LSWRArt

Thanks for all your helpful suggestions, but so far nothing works.
I have version 4.2.11.4200 which I have just downloaded.
I have not tried to connect my device as the screen is unreadable.
As instructed by the previous discussion I right clicked on the TomTom logo.
I tried Troubleshoot compatibility and 'Try recommended settings' and that did not work.
There was nothing under General, but under Compatibility there were various options to tick:
- Change high DPI settings
- Run in 640 x 480
- Disable full screen optimisation
I tried each of these in turn and none of them worked.
The software was always fine on my old Win 7 machine, which unfortunately died and now I have the dreaded Win 10.
Arthur

LSWRArt

SOLVED IT! No idea why this should work, but I started my virtual machine in Windows 7 and downloaded from that and the problem went away even on Windows 10. Seems daft as it is the same version of software - anyway working and thanks for advice from everyone

DougLap

Hi @LSWRArt

Glad you are sorted

Doug