Maps puchased for my Mazda NB1 on June 16

Nivius
Nivius Registered Users Posts: 1
Apprentice Seeker
in Built in car navigation
I purchased the maps for my Mazda NB1 navigation, but there is no map available for download in TomTom Home. I've tried everything I could think off, but without success.
I there any problem with the system or should I already request the refound?

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @Nivius
    Welcome to the community! The order has not been allocated to your account yet.
    Please get in touch with our customer service to sort the subscription(Please also include the order number).

    Thanks,
    Vikram

Answers

  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @Nivius

    Possibly @VikramK may be able to help you on Monday however he may have to ask you to contact Customer Support . Look back here to see what he says.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @Nivius
    Welcome to the community! The order has not been allocated to your account yet.
    Please get in touch with our customer service to sort the subscription(Please also include the order number).

    Thanks,
    Vikram

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