How to get the money back from TomTom for the purchased subscription that doesn't work?

Smook
Smook Registered Users Posts: 7
Apprentice Traveler
Support doesn't work either..

Best Answer

  • DougLap
    DougLap Posts: 9,833
    Superuser
    Answer ✓
    Hi @Smook

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    write to customer care chat or email
  • Smook
    Smook Registered Users Posts: 7
    Apprentice Traveler
    what is their email?
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Answer ✓
    Hi @Smook

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • Smook
    Smook Registered Users Posts: 7
    Apprentice Traveler
    Thanks, I got through