How to get the money back from TomTom for the purchased subscription that doesn't work? — TomTom Community

How to get the money back from TomTom for the purchased subscription that doesn't work?

SmookSmook Posts: 7 [Apprentice Traveler]
Support doesn't work either..

Best Answer

  • DougLapDougLap Posts: 8,267
    Superuser
    Accepted Answer
    Hi @Smook

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • rider1riderrider1rider Posts: 939 [Revered Pioneer]
    write to customer care chat or email
  • SmookSmook Posts: 7 [Apprentice Traveler]
    what is their email?
  • DougLapDougLap Posts: 8,267
    Superuser
    Accepted Answer
    Hi @Smook

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • SmookSmook Posts: 7 [Apprentice Traveler]
    Thanks, I got through
Sign In or Register to comment.

Who's Online in this Category0