MyDrive Connect - Outage

New android phone (water dammage) transfer app

funcruiser
funcruiser Registered Users Posts: 3
Neophyte Traveler
in TomTom GO Navigation app for Android™
On the old phone tomtom works but i have to transfer to another. I have an account but i on a windows pc it says no subsciption on this account. When I choose something like 'repair purchase' it says no active subscriptions. The original says that it is connected to this account

Any idears?

Thanks

Best Answer

  • funcruiser
    funcruiser Registered Users Posts: 3
    Neophyte Traveler
    Answer ✓
    I checked the countries, but there was no option. I read if the ip of the country was still the same the option country would not be visible.

    While pulling my hair I removed the app from the new (old temporary phone) and reinstalled tomtom.

    I was very suprised to see that suddenly i had maps instead of subscription.
    Checking the account it now states the correct cancellation date.

    Perhaps I installed the original version (old temporary phone) with a different account?


    So the problem is solved

    Thank you very much

    Regards

Answers

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,203
    Community Manager
    We're not sure if we understand what's your issue here. Are you sure you're signed in with the correct Google account in the Play Store on your computer? Usually this is caused by mixing up accounts.
  • funcruiser
    funcruiser Registered Users Posts: 3
    Neophyte Traveler
    Yes, both phone have the same account. Also on the tomtom services it states the same user email adres. (which is the same for google)
  • Niall
    Niall Posts: 11,114
    Superuser
    @funcruiser

    Are you sure both devices are pointing to the same Dutch play store?
    See also https://support.google.com/googleplay/answer/7431675?co=GENIE.Platform=Android&hl=en

    Or in Dutch https://support.google.com/googleplay/answer/7431675?co=GENIE.Platform=Android&hl=nl
  • funcruiser
    funcruiser Registered Users Posts: 3
    Neophyte Traveler
    Answer ✓
    I checked the countries, but there was no option. I read if the ip of the country was still the same the option country would not be visible.

    While pulling my hair I removed the app from the new (old temporary phone) and reinstalled tomtom.

    I was very suprised to see that suddenly i had maps instead of subscription.
    Checking the account it now states the correct cancellation date.

    Perhaps I installed the original version (old temporary phone) with a different account?


    So the problem is solved

    Thank you very much

    Regards

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