Tried to update Mazda NB1 SD Card. Now no maps
MatthewJW
Posts: 2 [Apprentice Seeker]
Hi @VikramK
I saw your name against posts where you have provided a solution.
I picked up my new car today (2014 Mazda se-l nav.
The satnav worked fine, until I tried to update the card.
I tried TomTom Home. I went round and round trying to get updates, was unable to buy an update ("cannot connect to server" when it came to payments.
Eventually, I thought I had got somewhere but got "no maps" when I put the card back in the car and turned on the nav.
I'm now trying to download Europe on TomTom home and the blue bar estimated time is 6 hours 25 minutes. Its either gone up to 30:51 hours or it means minutes.
I'm not convinced I've got this right.
Please advise?
Thank you.
Best wishes
Matthew
I saw your name against posts where you have provided a solution.
I picked up my new car today (2014 Mazda se-l nav.
The satnav worked fine, until I tried to update the card.
I tried TomTom Home. I went round and round trying to get updates, was unable to buy an update ("cannot connect to server" when it came to payments.
Eventually, I thought I had got somewhere but got "no maps" when I put the card back in the car and turned on the nav.
I'm now trying to download Europe on TomTom home and the blue bar estimated time is 6 hours 25 minutes. Its either gone up to 30:51 hours or it means minutes.
I'm not convinced I've got this right.
Please advise?
Thank you.
Best wishes
Matthew
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0
Answers
Hi Matthew
Welcome to the community! I am not sure which updates were offered when you connected the device last time.
However, I have reactivated the map on the account. Try to check for updates now!
Regards,
Vikram
I now have maps on the card and the nav works. I don't know if they're the latest updates, it's perhaps unlikely. However, when I ask for updates none are available unless I buy the £55 map package.
I did try to buy the package but I could not complete payment as an error message appeared:
Further, I want to activate Live but again this doesn't appear to be active on the nav and once again I am unable to proceed with purchasing the Live package because of the error message.
Please advise.
Best wishes
Matthew
No, it's not the latest map. I have re-activated the preinstalled map. You can try ordering the map using our map shop, here is a link- http://www.tomtom.com/en_gb/maps/travel-maps/
The SIM card on the Carminat TomTom gets deactivated or disabled when there is no active subscription(LIVE Services) for 3 years.
I reviewed your account and I see the previous subscription ended back in 2014. More info on our support article
I would not recommend purchasing LIVE Services.
Regards,
Vikram