I need help tomtom device shows no maps

screener38

I tried to down load a map update and it lost the WIFI connection and now when I try to down load a map there are none. I have life time Maps

VikramK

Hi @screener38
Welcome to the community! Did you get this sorted already?
The download logs show that the device has the USA map v10.70 (latest version)

- Vikram

screener38

This did not answer my question!! The My Drive kept telling my that the map was corrupted after trying to do a update. I could not get the Remove it or the Fix it to work.. Late last night I found a short movie that told me how to reset the GPS and that worked ! After that finished I was able to down load a new USA Map and update the system software also. Thank you for telling me that I did not have to update the map in the first place but, why did My Drive tell me that I needed to?

SCUBARICK25

I tried to update my Europe map which has lifetime updates on my Go5000 it downloaded and updated to 98% then stopped & said it would restart after a few minutes after an hour I unplugged it and now have no map . When I plug it in again it states on my device it is updating but on my computer it states not connected

DougLap

Hi @SCUBARICK25

Does this help.

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Doug