Can I use a normal TomTom charging USB cable for Data connection?

Bob-666
Bob-666 Registered Users Posts: 3
New Seeker
edited June 2021 in RIDER
Hi, just bought a bike that had a TomTom included, unfortunately not with USB cables. I have tried connecting it to my Mac, which recognises it, but MYDRIVE connect won't....

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    what model
  • Bob-666
    Bob-666 Registered Users Posts: 3
    New Seeker
    what model

    Rider 400
  • Bob-666
    Bob-666 Registered Users Posts: 3
    New Seeker
    I was on live chat with TomTom's support "technician". His advice -
    1. All generic cables will work
    2. You need to subscribe to maps for your computer to recognise the device
    3. It's probably the cable (Cable works with everything else)
    4. Final decision - your device isn't faulty, it is either your computer, your cable, or you need to subscribe to maps....