Carminat and TomTom Home - I can't see maps

rydlu

Hi all!

I can't see maps in my Tom Tom Home.

I bought a new SD card (the old one was too small), initialized it in my car, could install some GPS fix and app update through Tom Tom Home.
I have a freshly bought, and active, subscription of maps (Europe) but I can't see them in my Tom Tom Home.

Can you help me?

VikramK

HI @rydlu
Welcome to the community!
I see you already have an active subscription for map update service(Europe) active.
Which map version do you have installed on your Carminat now?

Steps to find the current map version - https://help.tomtom.com/hc/en-gb/articles/360013959179

Confirm if the device is already on the latest maps-
https://help.tomtom.com/hc/en-gb/articles/360013959519


Regards,
Vikram

VikramK

HI @rydlu
Welcome to the community!
I see you already have an active subscription for map update service(Europe) active.
Which map version do you have installed on your Carminat now?

Steps to find the current map version - https://help.tomtom.com/hc/en-gb/articles/360013959179

Confirm if the device is already on the latest maps-
https://help.tomtom.com/hc/en-gb/articles/360013959519


Regards,
Vikram

rydlu

Hi! Thx for answer.
I contact Tom Tom support, and they fix something in their systems.
Now everything is ok. I see maps and could install it on my SD card.

Thx!