my device is not working

h1n1n1

when i turned it on just had normal sound and sign of tomtom. buttery is full and many times i tried to soft reset but nothing changed

VikramK

Hi @h1n1n1
Welcome to the community!
What exactly happens after you start the device?

- Vikram

h1n1n1

Just the sign of tomtom is on the screen.
Nothing happening

VikramK

Thanks, @h1n1n1
Could you try the recovery mode as described in the video below-



- Vikram

h1n1n1

Another problem is: I put the device in charge for a long time but didn't charge at all and in charge as well not working