my device is not working

h1n1n1
h1n1n1 Registered Users Posts: 3
New Seeker
in Devices using MyDrive Connect
when i turned it on just had normal sound and sign of tomtom. buttery is full and many times i tried to soft reset but nothing changed
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Answers

  • VikramK
    VikramK Administrators Posts: 13,706
    Moderator
    Hi @h1n1n1
    Welcome to the community!
    What exactly happens after you start the device?

    - Vikram
  • h1n1n1
    h1n1n1 Registered Users Posts: 3
    New Seeker
    Just the sign of tomtom is on the screen.
    Nothing happening
  • VikramK
    VikramK Administrators Posts: 13,706
    Moderator
    Thanks, @h1n1n1
    Could you try the recovery mode as described in the video below-



    - Vikram
  • h1n1n1
    h1n1n1 Registered Users Posts: 3
    New Seeker
    Another problem is: I put the device in charge for a long time but didn't charge at all and in charge as well not working

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