Maps for device do not show in MyDrive services

simonxxxxx
Registered Users Posts: 19 
Master Explorer

Master Explorer
The maps in MyDrive for my Start 60 do not show under My Services. Unable to update. Can anyone help? Thanks
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Answers
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have mydrive connect software
?0 -
Hi yes, its connected to MyDrive.0
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Hi @simonxxxxx
@VikramK should pick this up tomorrow and can advise what to do after he has reviewed your account on the TT servers.
Look back here to see what he says.
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Hi @simonxxxxx
Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram
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Hi there, thank you for your help. I have done a reset on my device and connected it again to MyDrive but the Services still do not show maps and updates?0
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Could you send me the serial number of your device through a private message, please?
Thanks, Vikram0