Maps for device do not show in MyDrive services — TomTom Community

MyDrive Connect

Maps for device do not show in MyDrive services

simonxxxxxsimonxxxxx Posts: 13 [Apprentice Seeker]
in MyDrive Connect
The maps in MyDrive for my Start 60 do not show under My Services. Unable to update. Can anyone help? Thanks

Answers

  • rider1riderrider1rider Posts: 911 [Revered Pioneer]
    have mydrive connect software
    ?
  • simonxxxxxsimonxxxxx Posts: 13 [Apprentice Seeker]
    Hi yes, its connected to MyDrive.
  • DougLapDougLap Posts: 8,214
    Superuser
    Hi @simonxxxxx

    @VikramK should pick this up tomorrow and can advise what to do after he has reviewed your account on the TT servers.

    Look back here to see what he says.

    Doug
  • VikramKVikramK Posts: 12,146 Moderator
    Hi @simonxxxxx

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • simonxxxxxsimonxxxxx Posts: 13 [Apprentice Seeker]
    Hi there, thank you for your help. I have done a reset on my device and connected it again to MyDrive but the Services still do not show maps and updates?
  • VikramKVikramK Posts: 12,146 Moderator
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
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