Maps for device do not show in MyDrive services

simonxxxxx
simonxxxxx Registered Users Posts: 19
Master Explorer
The maps in MyDrive for my Start 60 do not show under My Services. Unable to update. Can anyone help? Thanks

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    have mydrive connect software
    ?
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    Hi yes, its connected to MyDrive.
  • DougLap
    DougLap Posts: 9,830
    Superuser
    Hi @simonxxxxx

    @VikramK should pick this up tomorrow and can advise what to do after he has reviewed your account on the TT servers.

    Look back here to see what he says.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi @simonxxxxx

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    Hi there, thank you for your help. I have done a reset on my device and connected it again to MyDrive but the Services still do not show maps and updates?
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram