my new premium is wery slow

arildud
arildud Registered Users Posts: 7
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
did a big mistake and buy me a new go premium. it`s so slow. and impossiblel to get help from support. tomtom is not a god company anymore.

Answers

  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @arildud

    How much free memory have you got on the device?

    Tap menu
    Tap Settings
    Tap system
    Tap about.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited June 2021
    Hi
    @arildud
    Further to Doug post....
    Have you got the device stuffed full of maps....
    400 MB is considered the bare minimum Free Working Space
    The more Free Space the faster the device will operate
    Check Free Space... Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Free Space....
    ____________________
    ____________________

    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I turn off (Forget) Wi-Fi by default and only login for updates....
    Its no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect....
    ____________________
    ____________________

    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    Stay Safe... ATB YFM
  • arildud
    arildud Registered Users Posts: 7
    Apprentice Seeker
    3,57 free spase of memory
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @arildud

    Is that 3.57 GB or MB.

    Doug