my new premium is wery slow
arildud
Registered Users Posts: 7 
Apprentice Seeker
Apprentice Seeker
did a big mistake and buy me a new go premium. it`s so slow. and impossiblel to get help from support. tomtom is not a god company anymore.
0
Answers
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Hi
@arildud
Further to Doug post....
Have you got the device stuffed full of maps....
400 MB is considered the bare minimum Free Working Space
The more Free Space the faster the device will operate
Check Free Space... Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Free Space....
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I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
I turn off (Forget) Wi-Fi by default and only login for updates....
Its no big deal for updates, you only have to enter your Wi-Fi password
Logout of your Wi-Fi....
(You can't actually log out, you can only 'Forget' the connection)
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Forget) Icon
Tap (^) Icon Screen top right
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'
To Reconnect to Wi-Fi.... For Updating etc....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect....
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Due to COVID-19 the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
1st... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
Stay Safe... ATB YFM0 -
3,57 free spase of memory0
