Battery empty Go 5100. — TomTom Community

Battery empty Go 5100.

I have a TomTom Go 5100.

Recently the unit will only turn on for 20-60 seconds before it powers off, with the error message "battery empty".

This happens whilst the unit is plugged in to power.

I have tried charging the battery overnight, to no avail.

Any ideas why the battery won't charge and also why the unit won't run on cable power at all?
I tried replacing the cable, using a different mount, charging the battery - but always get the same message and the unit then powers off.

Answers

  • YamFazManYamFazMan Posts: 19,677
    Superusers
    Hi
    @cptjay
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 3Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead) a PC USB port only outputs 0.5 Apps

    OR have the device plugged into a suitable power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • cptjaycptjay Posts: 4 [New Seeker]
    Yes reset many times.

    Unit charged overnight.

    Still the same.
  • YamFazManYamFazMan Posts: 19,677
    Superusers
    Hi
    @cptjay
    Does the problem happen when using the Mount or the USB Port or when you are using either charging methods....

    Stay Safe... ATB YFM
  • cptjaycptjay Posts: 4 [New Seeker]
    Happens on two different mounts, powered or unpowered.

    Also happens post being charged fully by USB.

    Happens after all resets.

    Runs for 20-60 seconds, followed by "battery empty, going to sleep", and powers off.
  • YamFazManYamFazMan Posts: 19,677
    Superusers
    edited June 10
    Hi
    @cptjay
    Dying/Dead Battery ??? Replacing a GO 5100 battery....


    Stay Safe... ATB YFM
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