MyDrive Connect - Outage

Lifetime maps expire - brand new device!

cptjay
cptjay Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
Just purchased a brand new Go Premium, as the old TomTom not working...

The device comes with Lifetime Maps and Speed Cameras. However, the device says the subscription expires 7th July.

How do I turn on the lifetime maps and speed cameras?

Answers

  • YamFazMan
    YamFazMan Posts: 20,795
    Superuser
    Hi
    @cptjay
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @cptjay

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

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