Why does my device not recognise a postcode I am entering?

Rosliston

Why does my device not recognise a postcode I am entering?

YamFazMan

Hi
@Rosliston
Welcome to the site....
What's the Tomtom Device/Model, you own ???
Tomtom devices 'DO NOT' require a space in the middle of the postcode....

Stay Safe... ATB YFM

Niall

@Rosliston

Do not put a space in the postcode.
What is the post code that is not recognised?

Rosliston

Model is Start 52 (I think), Putting in postcode DE45 1PN (without space). This is meant to be for Chatsworth House in Derbyshire, instead device comes up with Deerhurst (Gloucester) !!!

Niall

@Rosliston

What is the version of the map on your device? The latest is 10.70

Rosliston

I have no idea, how do I find that info?

YamFazMan

Hi
@Rosliston
Postcode + Street Name... Start 42/52/62

This is a long-standing problem....
The Postcode code search bug when using the latest Start 42/52/62 devices is a real pain
Any search for a Postcode... You have to enter a road/street name to execute a search ??? Why....
If you know the road/street name and a house number you don't need the Postcode
Most people use a Postcode because they don't know the road/street name and house number
Isolated farms, Single building, Office blocks, Retail parks, Hospitals, New builds etc...
For me, it renders the latest Start device useless in the UK

It's only the latest Start 42/52/62 Range that has this particular Step by Step search method as the only search option....
All the previous NAV4 Models and the remaining Models in the NAV5 Range... The Via and GO Range have both the "Quick search" and "Step by Step search" as menu options
Tap 4Dot (.... Menu) --> Settings --> System --> Choose a search mode
Option... (1).... Quick Search (Default)
Option... (2)... Step by Step

ATB YFM

Rosliston

Thanks for you time and help. Thought it was something to do with this device, googled the problem and many are saying this Start 52 isn't fit for purpose - great !!!!