How hard is it to just give an email address?

KevkII
KevkII Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
My account says I have an active subscription to Speed Camera world 1 year renewed 11-02-2021 (order number 41xxxx9021) but when I log in it says my speed camera alerts have expired and I need to renew.
Im driving round the country for a week from Saturday and need to know I am covered, your bot is worse than useless , continually crashes and I cant find a support email







Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Hi
    @KevkII
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status (Check back later).....

    OR

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,725
    Moderator
    Hi @KevkII
    Welcome to the community! I see you have two devices linked to your account.
    The speed camera service you ordered is active for the device serial number ending 581- GO 510/500

    - Vikram
  • KevkII
    KevkII Registered Users Posts: 2
    New Seeker
    Thats annoying - I havent used that for years
    Thanks
  • VikramK
    VikramK Administrators Posts: 13,725
    Moderator
    KevkII wrote: »
    Thats annoying - I havent used that for years
    Thanks

    Please get in touch with our customer service to sort out the subscriptions and activate the service for the correct device.

    Thanks,
    Vikram
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Hi
    @KevkII
    Welcome to the site....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @KevkII

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

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