Random shutdowns — TomTom Community

Random shutdowns

My new GO Supreme 6" (S/N ZExxxxxxx50) randomly shuts-down, for about 30 seconds, then restarts, three or four times usually in the first 30 minutes of being turned on. Is this a fault? Thanks. Peter ([email protected])





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Best Answer

  • YamFazManYamFazMan Posts: 19,433
    Superusers
    edited June 10 Accepted Answer
    Hi
    @Shenley
    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I turn off (Forget) Wi-Fi by default and only login for updates....
    Its no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM

Answers

  • YamFazManYamFazMan Posts: 19,433
    Superusers
    edited June 10 Accepted Answer
    Hi
    @Shenley
    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I turn off (Forget) Wi-Fi by default and only login for updates....
    Its no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM
  • ShenleyShenley Posts: 4 [Apprentice Seeker]
    Many thanks. That worked. Best wishes, Peter
  • YamFazManYamFazMan Posts: 19,433
    Superusers
    Hi
    @Shenley
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
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