Tomtom phone support italy

volmar
volmar Registered Users Posts: 5
Apprentice Seeker
edited June 2021 in Map purchase & installation
I would like to know what I have to do to receive telephone assistance in Italy. All phone numbers haven't worked for a long time. Thank you



Mod edit: Machine translated (Italian)
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Best Answer

  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    Answer ✓
    phone support stopped only email and live chat

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    Answer ✓
    phone support stopped only email and live chat
  • volmar
    volmar Registered Users Posts: 5
    Apprentice Seeker
    edited June 2021
    rider1rider wrote: »
    phone support stopped only email and live chat

    thanks rider1rider for your intervention, but could you give me more precise information? Type correct email address or how to set up a chat? It seems very strange that a global company like TomTom has been reduced to this level ... at least in Italy
  • DougLap
    DougLap Posts: 9,824
    Superuser
    Hi @volmar

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • volmar
    volmar Registered Users Posts: 5
    Apprentice Seeker
    edited June 2021
    DougLap wrote: »
    Hi @volmar

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

    For the moment I tried a contact at this link: https://help.tomtom.com/hc/it-it/articles/360015568919-How-contact-l-assistance-TomTom Hopefully well! However as an assistance we went very low. And what about the endless updates despite the fiber. . .

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