Tomtom phone support italy

volmar
Registered Users Posts: 5 
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I would like to know what I have to do to receive telephone assistance in Italy. All phone numbers haven't worked for a long time. Thank you
Mod edit: Machine translated (Italian)
Mod edit: Machine translated (Italian)
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phone support stopped only email and live chat0
Answers
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phone support stopped only email and live chat0
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rider1rider wrote: »phone support stopped only email and live chat
thanks rider1rider for your intervention, but could you give me more precise information? Type correct email address or how to set up a chat? It seems very strange that a global company like TomTom has been reduced to this level ... at least in Italy0 -
Hi @volmar
There are no phone lines working because so many are working from home because of Covid.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If it does not work exactly as described then try another Web Browser.
Doug0 -
Hi @volmar
There are no phone lines working because so many are working from home because of Covid.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If it does not work exactly as described then try another Web Browser.
Doug
For the moment I tried a contact at this link: https://help.tomtom.com/hc/it-it/articles/360015568919-How-contact-l-assistance-TomTom Hopefully well! However as an assistance we went very low. And what about the endless updates despite the fiber. . .0