Device happily connects to MyDrive Connect for updates, but is not recognised by file manager

Gumball Registered Users Posts: 4
Apprentice Seeker
HI! Help please...
Ever since starting to use a new Rider 550 as well, my Blue&Me Tomtom2 Live does not show in the file manager anymore, and is listed in the Device Manager as 'Unknown Device'.
After multiple times of following Tomtom's online help by deleting the unknown device, restarting the computer, rebooting the device, and re-connecting - I give up.
Tomtom's automated Help system seems incapable of differentiating between the device not connecting to MyDrive Connect, and it not connecting to the devices section of the computer properly!
Trying to find, or download, a new driver also seems impossible (at least when following Tomtom's instructions...). Even Google seems to show nothing but Tomtom's own (useless) pages these days!
Can someone PLEASE tell me how to get my car Tomtom to be recognised by the Computer again!!!
(I by now wish I had never 'upgraded' my Rider! Worst experience ever...)
(Windows8, latest download of MyDrive Connect)


  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    memory cant be accessed
  • Gumball
    Gumball Registered Users Posts: 4
    Apprentice Seeker
    Exactly. But how do I change that?
  • Niall
    Niall Posts: 11,112

    The whole of the device uses a proprietary file format which can only be read by MyDriveConnect and the device itself.
  • Gumball
    Gumball Registered Users Posts: 4
    Apprentice Seeker
    Niall wrote: »

    The whole of the device uses a proprietary file format which can only be read by MyDriveConnect and the device itself.

    Which it didn't do before, and which effectively makes it impossible for me to alter the content (as before). Is Tomtom purposely trying to alienate customers by making their devices unaccessible?? (MyDrive connect does NOT offer any option to access the device, apart from updates...)
  • Gumball
    Gumball Registered Users Posts: 4
    Apprentice Seeker
    Thought I might have found a workaround, by converting my files to Garmin files, importing them into Tomtom MyDrive route planner (interestingly, Tomtom's own .itn files cannot be imported?), and syncing the routes to my device. Guess what - it doesn't sync. So it won't even accept files from Tomtom's own planning software??
  • YamFazMan
    YamFazMan Posts: 20,787
    The NAV4/NAV5 (Wi-Fi) Rider 4xx & 5xx also have the "Easy route upload" option....
    My Rider 550
    The Rider 4xx/5xx will give you direct access to a small buffer/transfer area of the Rider 4xx/5xx Main Memory... You can also access your Micro SD Card, you can drag & drop your .ITN or .GPX route files directly to the Rider 4/5xx Memory buffer/transfer area or the Micro SD Memory card over a secure system
    NavCore Version 15.302
    Released on 3 July 2015
    This update applies to the Rider4xx/5xx
    With the "Easy route upload"... You can connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program.....

    The example below is my Rider 400... The Rider 550 uses the same "Easy route upload"
    (1)... Connect Your device via USB and this screen appears on the Rider 400
    (2)... Tap the Import route Icon and the Rider 400 connects to the secure "Easy route upload"
    (3)... On your PC filing system you should see "Tomtom Rider 400" where you can drag and drop your route files directly into the Rider 400 main memory or the Micro SD Card
    (4)... If you haven't got a Memory card installed it only shows the Rider 400 Main memory
    (5)... Drag & drop your route files to the device or the Memory card
    (6)... When your done tap "Done"
    Note...Mac OS X....
    TomTom Rider uses the USB Media Transfer Profile (MTP) for transferring routes. On a Mac you need to install a program that supports USB MTP, such as Android™ File Transfer.

    Once the program is installed, connect your Rider 4xx/5xx to your Mac and select Import routes. This switches the device to MTP mode. Route files such as GPX and ITN can then be copied to the internal memory of your device or a memory card using the MTP program.

    See Tomtom FAQ...


    You can also use a Micro SD Card as a transfer medium
    To transfer a route to your NAV4/5 device using a Micro SD Memory Card.....
    Format your memory card on your PC to FAT32 format
    Copy your .GPX or .ITN route file to your Memory Card

    My GO 5000 showing no routes installed.....

    Insert the SD Memory card into the Card Slot the device will recognise the Memory Card.....

    Routes Transferred.....
    Stay Safe... ATB YFM