Cancelling my order as I have lifetime update already! — TomTom Community

Cancelling my order as I have lifetime update already!

up7up7 Posts: 4 [New Seeker]
I ordered the EU maps for 1 year for my GO 6000, now as I finally managed to connect it via MyDrive Connect the system remembered that I have lifetime updates already (bought it some years ago for approx. 600 €).

how can I cancel the order, as I do not need those updates?

thanks!

Best Answer

  • DougLapDougLap Posts: 8,003
    Superuser
    Accepted Answer
    Hi @up7

    Contact Customer Support via Chat to see if you can get a refund.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • DougLapDougLap Posts: 8,003
    Superuser
    Accepted Answer
    Hi @up7

    Contact Customer Support via Chat to see if you can get a refund.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • up7up7 Posts: 4 [New Seeker]
    thanks, I contacted the customer service! did not know how to do, prior to your message, so question solved, thanks!
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