Cancelling my order as I have lifetime update already!

up7
up7 Registered Users Posts: 4
New Seeker
edited August 2021 in Map purchase & installation
I ordered the EU maps for 1 year for my GO 6000, now as I finally managed to connect it via MyDrive Connect the system remembered that I have lifetime updates already (bought it some years ago for approx. 600 €).

how can I cancel the order, as I do not need those updates?

thanks!

Best Answer

  • DougLap
    DougLap Posts: 9,827
    Superuser
    Answer ✓
    Hi @up7

    Contact Customer Support via Chat to see if you can get a refund.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,827
    Superuser
    Answer ✓
    Hi @up7

    Contact Customer Support via Chat to see if you can get a refund.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • up7
    up7 Registered Users Posts: 4
    New Seeker
    thanks, I contacted the customer service! did not know how to do, prior to your message, so question solved, thanks!
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @up7

    Glad you are sorted.

    Doug