I have purchased a new map and the download was confirmed. I don't know where to find the download

Icka Registered Users Posts: 1
Apprentice Seeker
I want to update my TOMTOM GO 50. I purchased a map. Now `I don't know where to find i. It's not in TomTom Home nor in TomTom My Drive connect. Where should it be? What is my next step.


  • YamFazMan
    YamFazMan Posts: 20,785
    edited June 2021
    Welcome to the site...
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are maybe delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    If there is a problem/delay @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    The GO 50 is a NAV4 Device and updates over USB Using MyDrive Connect....

    Tomtom FAQ... How to install maps and updates with MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013960039-How-to-install-maps-and-updates-with-MyDrive-Connect

    Stay Safe...ATB YFM