Map updates and Live services have not activated after purchase in October 2020

Marc78k Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I purchased new Europe map update and live services that have not been activated within my cars built in map service. I thought this was supposed to automatically updated to my cars maps?


  • DougLap
    DougLap Posts: 9,834
    Hi @Marc78k

    I suggest you contact Customer Support on Monday via Chat with your order details etc and see if they can sort you out.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

  • Marc78k
    Marc78k Registered Users Posts: 2
    Apprentice Seeker
    Thanks for your response. I’ll give the chat feature a try.