my live doesn't work recently i tried to reset my device a few times but no luck, any idea what do?
hindy
Posts: 4 [Apprentice Seeker]
my life-traffic doesn't work recently I tried to reset my device a few times but no luck, any idea what to do?
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Answers
Superuser
@VikramK or @lampard should pick this up and can check your units settings on the TT servers. Look back here later to see what they say.
Doug
Welcome to the community!
Are you referring to a factory reset?
What does the GPRS status say?
Main menu- Settings - System- About
Regards, Vikram
thanks for coming in to help the community
the reset i made was a simple 1 by settins+system+reset device
now as i'm checking GPRS status its disconnected
i have no idea how to deal with it
please let me know the next step
much appreciated
hindy
Superuser
When you are checking the GPRS are you still connected to Wifi. If so then the GPRS will show as disconnected. You need to check when out of Wifi range.
Doug
Superuser
@VikramK should pick this up on Monday. Look back here to see what he says.
Doug
Strange, I couldn't find any issues with the services on the account.
Could you report this to our customer service team, please?
Regards, Vikram.
thanks for the reply, please can you provide me the email address of the help centre as i can't find it on the site
thanks a lot
hindy
Superuser
Try this.
There are no phone lines working because so many are working from home because of Covid.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If it does not work exactly as described then try another Web Browser.
Doug