MyDrive Connect - Outage

Location Problem

RWilkins
RWilkins Registered Users Posts: 4
Apprentice Seeker
edited June 2021 in Built in car navigation
I have a Carminat TomTom which, after updating shows the position approximately 15 miles from where it should be. Any advice?

Answers

  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    edited June 2021
    Hi @RWilkins
    Welcome to the community! If the software update has touched some system files, then a factory reset should tidy it up.
    See some troubleshooting guidance available on our support article here-
    https://help.tomtom.com/hc/en-gb/articles/360013900280

    Regards, Vikram
  • RWilkins
    RWilkins Registered Users Posts: 4
    Apprentice Seeker
    Vikram,
    Thank you for your response. Unfortunately this hasn’t worked and I am beginning to think that the unit has an internal fault which is beyond me.
    Regards

    Richard Wilkins
  • RWilkins
    RWilkins Registered Users Posts: 4
    Apprentice Seeker
    I have reset the carminat, updated and installed the latest map but my position is still showing approx 50 miles out of placewrong!! Is this the end or might be something that can still be done?

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