Location Problem

RWilkins

I have a Carminat TomTom which, after updating shows the position approximately 15 miles from where it should be. Any advice?

VikramK

Hi @RWilkins
Welcome to the community! If the software update has touched some system files, then a factory reset should tidy it up.
See some troubleshooting guidance available on our support article here-
https://help.tomtom.com/hc/en-gb/articles/360013900280

Regards, Vikram

RWilkins

Vikram,
Thank you for your response. Unfortunately this hasn’t worked and I am beginning to think that the unit has an internal fault which is beyond me.
Regards

Richard Wilkins

RWilkins

I have reset the carminat, updated and installed the latest map but my position is still showing approx 50 miles out of placewrong!! Is this the end or might be something that can still be done?