Premium X - Still No Mobile Speed Cameras

DJSheridan
DJSheridan Registered Users Posts: 128
Sovereign Trailblazer
edited December 2021 in Devices using Wi-Fi®
Well this is a long-running saga if ever there was one!
My Go Premium X has lifelong subscription to Speed Cameras... but even though all my setting are selected green (for mobiles, etc.) it is still not picking any mobile locations up at all!

I went up to Carlisle last week and not a one on the journey there and whilst up there too. Surely there must be mobile locations on the Tom Tom Speed Camera database?

I've updated it twice now with recent updates but still nothing.

Come on Tom Tom get this sorted! It is still showing up as I have to pay for this subscription (having been told a few weeks back that this was a glitch on the website) so surely somebody could have fixed this by now!

And before anyone asks... Yes I have factory reset (as suggested on here) and then updated the database again... and still nothing.

I feel that the database is flawed and has a huge problem as it should pick up everything under the category of Speed Camera - but it isn't. In fact the only thing it picks up are static Gatso and Specs Average.

Answers

  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    Just trialled journeys to Cornwall and London... not a one Mobile Camera picked up.
    This is strange...
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    Hi
    @DJSheridan
    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Are the Speed Cams showing as 'Activated' ???

    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
    __________________

    For general improvement using the Tomtom Speed Cam Database over the default settings

    Always use a Computer voice...
    Serena or Malcolm here in the UK
    Also....
    From the main screen... Tap (.... Menu) -> Setting -> Sounds & Warnings...
    Set... 'Warning Type' to... Read Allowed... (Important... Needs a Computer Voice set in the Voices menu)
    Speed Cameras & Hazards... Set to ON
    The next 10 Setting ALL set to Always
    The next 4 Settings ALL set to ON
    Along with the standard triple 'dong dong dong' warning, the device will now say....
    'Fixed Camera'
    'Mobile Camera'
    'Mobile Hot Spot'
    'Red-light Camera'
    'Accident Black-spots
    ‘Spoken Traffic delays’


    Stay Safe... ATB YFM
  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    edited June 2021
    @YamFazMan yes all as it should be... but the issue is this has been going on since the New Year...
    I upgraded my Go 5200 for the Premium X and add said PX to my account... and at the same time my 5200 brought up all mobile cameras, etc. where my new PX didn't.

    Then at the same time (coincidence?) both units on my account stated "you need to subscribe to Speed cameras" - which I know I don't... which has since been identified as a glitch on the web site.

    But I still maintain that this is a bigger issue as even after updating again in the last 20 minutes to the new Speed Camera database there appears to be no Mobile Cameras on any journey I plan - and I travel all over Wales and England and know where locations are.

    There will obviously be more mobile locations then static and average locations... but any journey i make it seems the mobile location in the database have been lost.

    Sorry to keep stating it but there is an issue with Tom Tom as reading through the forums many others have the same issue... and this needs sorting.

    Yes Tom Tom might be working from home - but they still have access to their servers etc. to enable them to keep working.
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    Hi
    @DJSheridan
    Just installed the latest Speed-Cam updates (World) on my GO Premium.... ....
    Checked a few Mobile Speed Camera Van locations... All Active ???

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    Stay Safe... ATB YFM
  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    Hi @YamFazMan
    I too have uploaded new database and after doing several more routes up to 300 miles away I still have no mobiles coming up.
    Yes this is selected on Sounds and Alarms... so not sure why this is causing such a problem.
    There used to be loads of Mobile sites around the Uk but there seems to be none at all?
  • Jaguar60
    Jaguar60 Registered Users Posts: 2
    Apprentice Traveler
    I too have no speed cameras showing on my recently purchased Go Premium X navigation device, I have double checked all the settings advised by other users and still not showing.
    Also having no luck in getting POI on the device, despite following the correct procedure in my drive, the OV2 files don’t exist so I can’t import into the navigation device
    Any ideas ☹️
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    edited August 2021
    Hi
    @Jaguar60
    Welcome to the site....
    The latest NAV4 or (Wi-Fi) Connected devices.... Installing 3rd party POI Categories... You use the MyDrive Web Route planner
    Here... https://mydrive.tomtom.com

    See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


    Displaying Personal POIs on the Driving View/Map
    Be aware... You can't install the POI associated .BMP files
    You can only use the 5 Tomtom supplied generic Icons....

    For More Info, See... https://discussions.tomtom.com/en/discussion/comment/1730281/#Comment_1730281

    Stay Safe... ATB YFM
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    edited August 2021
    Hi Again....
    For a general improvement using the Tomtom Speed Cam Database over the default settings

    Always use a Computer voice...
    Serena or Malcolm here in the UK
    Karen in Australia ???
    Also....
    From the main screen... Tap (.... Menu) -> Setting -> Sounds & Warnings...
    Set... 'Warning Type' to... Read Allowed... (Important... Needs a Computer Voice set in the Voices menu)
    Speed Cameras & Hazards... Set to ON
    The next 10 Setting, ALL set to Always
    The next 4 Settings, ALL set to ON
    The device will now say....
    'Fixed Camera'
    'Mobile Hot Spot'
    'Red-light Camera'
    'Accident Black-spots
    'Average Speed Zone'
    ‘Spoken Traffic delays’


    Speed Cams
    If you keep a check on the Traffic-bar... The device gives you a visual Warning of the next Fixed or Mobile Speed Camera, many miles before you reach the camera
    Even more info if in the 'Setting menus' you set up a Wide Traffic/Route Bar
    93197384-69ec-4f9d-b7ae-f68a6f82ffae.jpg
    ATB YFM
  • Jaguar60
    Jaguar60 Registered Users Posts: 2
    Apprentice Traveler
    Hi YamFazMan, thanks for your welcome to the group and help.
    The problem I have is the files aren’t actually able to download to either of my computers, surely TomTom has their own POI files.
    Could you point me in the right direction to find the necessary files.
    Also, after much messing about I now have the speed camera notifications working, but it misses more cameras than it shows, not very useful at all.