How to update my map?

Flutterby
Flutterby Registered Users Posts: 1
Apprentice Seeker
MyConnect knows me...why am I being charged to update my map? It says I haven't been logged on for a while...well, COVID stopped me from travelling the winter I got my cataracts removed, so, no, I haven't driven out of town for a while. Still, lifetime maps is why I bought it. How do I get it to update for free?
Thank you for your help and patience.

Answers

  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    @Flutterby what device do you have?

    There is a time period if you do not log into your account for a while (I think it is 36 months) then your subscription will stop.

    Apart form the recent log in when was the last time you logged in?
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @Flutterby
    Welcome to the community! My team has done some changes in our systems. Please try the steps on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013959859
    to download the maps.

    Regards, Vikram