Why suddenly pay for speedcamara's? — TomTom Community

Why suddenly pay for speedcamara's?

I was suprised to see on my account that my lifetime speed camara's was deactivated. Then I did an update using MyDrive for speed camara's with positive result. I even payed € 0.33 for a month using my account and could still not activate it there. Does anyone have more information about this issue?

Best Answer

  • PoPiPoPi Posts: 5 [Apprentice Seeker]
    Accepted Answer
    Answer: Thanks, DougLap and Vikram, for your info and suggestion to ask a refund. What considers me is that surfing forward and backwards, using the TomTom website there are more faulty pages like "not existing pages". Also annoying is that a telephone conversation with TomTom Netherlands is not possible because it is missing. And I am not the only one outthere complaining! I.e. TomTom Germany has conveliantly placed their telephone number (cusumer service) on their website.

    Kind regards,

    PoPi

Answers

  • DougLapDougLap Posts: 8,267
    Superuser
    Hi @PoPi

    @VikramK or @lampard should pick this up and review your units settings on the TT servers. Look back here tomorrow to see what they have to say.

    Doug
  • VikramKVikramK Posts: 12,232 Moderator
    Hi @PoPi
    Welcome to the community!
    Your TomTom has speed cameras updates for the lifetime of the device.
    The error you see on the account page is a bug already reported to our team. Please see my reply on a similar topic-

    https://discussions.tomtom.com/en/discussion/comment/1750134/#Comment_1750134

    Also, I see you paid for a monthly subscription which should not be required. You can contact our customer service to raise a refund request.

    Regards, Vikram
  • PoPiPoPi Posts: 5 [Apprentice Seeker]
    Accepted Answer
    Answer: Thanks, DougLap and Vikram, for your info and suggestion to ask a refund. What considers me is that surfing forward and backwards, using the TomTom website there are more faulty pages like "not existing pages". Also annoying is that a telephone conversation with TomTom Netherlands is not possible because it is missing. And I am not the only one outthere complaining! I.e. TomTom Germany has conveliantly placed their telephone number (cusumer service) on their website.

    Kind regards,

    PoPi
Sign In or Register to comment.

Who's Online in this Category0