Device starts up but only shows partial screen and screen cuts out after a few seconds — TomTom Community

Device starts up but only shows partial screen and screen cuts out after a few seconds

when i start up my device VIA 52 it displays a partial screen for a few seconds and then the display cuts out, it shows the menu option but you can't touch it, it does try to locate where i am but doesnt show anything, i have tried several times to do a restore but nothing happens

Answers

  • DougLapDougLap Posts: 8,214
    Superuser
    Hi @AndyTann

    If you have a map on the internal memory then remove the extra memory card if you have one installed.

    When you say you have tried a restore does this include Pressing and Holding the ON/OFF button in for about 20 seconds until you hear a Drumroll sound at which point you release the button?

    Doug
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