no maps available on the start 40 tomtom device

ali1200854
ali1200854 Registered Users Posts: 2
New Seeker
edited June 2021 in MyDrive Connect
hi I purchased this map https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/united-kingdom-ireland/ it installed fine i plugged my start 42 in my car and it said no maps available in the my drive connect under the my content tab the map file is not showing as corrupted the order status shows in progress but the payment has been taken as i received a confirmation email can anyone help thanks

Answers

  • ali1200854
    ali1200854 Registered Users Posts: 2
    New Seeker
    see screen grab
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @ali1200854
    Your START 40 already comes with UK & ROI map updates for the lifetime of the device.
    The recent order you placed is not needed for downloading maps.

    I reviewed your device logs, and it shows the device has the latest map v10.70 installed.

    The situation will require further investigation, I would recommend that you report this to our customer service team. Also, please let them know about your recent order, so they can raise a refund request.

    Regards, Vikram.