My Tomtom Go 5200 with WiFi has lost connection to live traffic since I updated the device

Sandy28
Sandy28 Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I have lifetime tomtom services but since the last update can no longer connect. The device doesn't seem to connect to wi fi. On the app it states I have a subscription until 2029. The device now shows no subscription

Answers

  • YamFazMan
    YamFazMan Posts: 20,796
    Superuser
    Hi
    @Sandy28
    Welcome to the site.....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • Sandy28
    Sandy28 Registered Users Posts: 2
    Apprentice Seeker
    Tried the soft / drum roll restart, still not working