no maps found tom tom start 25

Edwinstart25
Edwinstart25 Registered Users Posts: 12
Novice Seeker
I get a message that my folder is 10 months old, and when updating my folder will be deleted. then the device says no folder found. I have tried everything according to your help menu, deleted downloads, restarted, but the message remains: folder damaged. before the update the tom tom start 25 worked fine.
Some items have not been updated, please try again.
Tried all help on website but nothing works, updating stops after 40 seconds.



Mod edit: Machine translated (Dutch)

Answers

  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    edited May 2021
    No I have already done this. I then get the message: you are ready to go, your system has been updated.
    But when I restart the tom tom: no cards found!



    Mod edit: Machine translated (Dutch)
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    edited May 2021
    I tried again.
    Downloads removed.
    Downloaded on new.
    Rebooted.
    Folder will be downloaded again.
    Installing, will be aborted after 20 sec.

    tom tom starts 25 lifetime maps






    Mod edit: Machine translated (Dutch)
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    To me it looks your system or download blocks it to install it, how do I get my old working map on my device, I selected this map update because your software tells me I need a new map, and now its not working anymore, can I send it to a contact centre in Netherlands to fix it? So they can put my old map on it?
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @Edwinstart25

    Let us see what @VikramK has to say after he has reviewed your devices logs on the TT servers. You may have a queue of downloads which is causing an issue. Look back here tomorrow.

    Doug
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    ok i will with for your answer
  • VikramK
    VikramK Administrators Posts: 13,719
    Moderator
    Hi @Edwinstart25
    I asked my team to make some changes in the backend.
    Please try the steps in the order advised on our support article here-
    https://help.tomtom.com/hc/en-gb/articles/360013959859

    Regards, Vikram
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    edited June 2021
    -I cleared the download folder in: my drive connect.
    -Cleared downloads in Mac OS download map

    Quit as instructions told

    Started tom tom start 25, by holding the button un till drum sound

    Started my drive connect:
    -Systeem word bijgewerkt
    -Its downloading something
    -Je bent klaar voor vertrek

    -Geen kaarten gevonden, op de tom tom

    -Items worden gedownload, takes 6 min

    -Systeem word bijgewerkt, 43 min remains
    After 10 seconds aborted
    -Sommige items zijn niet bijgewerkt
    -Ga terug naar de pagina mijn inhoud, en probeer het opnieuw

    if I try it again, I get the same result.

    battery of the tom tom start 25 is fully loaded
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    Europe
    map size: 4423mb
    V 10.70
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    edited June 2021
    log.txt
    2021-06-01 20:45:21.213|33554532|Error|SupporterManager::onStatus|PND reports installation failed: <?xml version="1.0" encoding="utf-8"?><jobprogress xmlns="http://www.tomtom.com/ns/device/1.0&quot; deviceid="BQ1225A95439" progress="0" state="error" eta="0" triggerrequested="" devicestatuschanged="1622572674" />

    tom tom my drive connect 4.2.11.4204
    Mac OS Big Sur 11.4
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    edited June 2021
    Are you sure it works on Mac OS Big Sur 11.4

    I removed tom tom drive connect

    downloaded a new version from:https://www.tomtom.com/nl_nl/mydrive-connect/


  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    edited June 2021
    downloaded a new version, 4-2-11.4204

    and it gives the same results
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [JOB(993630651; JobContext(CONTENT); ERROR; 20005; 0; 0; BQ1225A95439), JOB(993630652; JobContext(CONTENT); ERROR; 20002; 0; 0; BQ1225A95439), JOB(993630653; JobContext(CONTENT); ERROR; 20002; 0; 0; BQ1225A95439), JOB(993630654; JobContext(CONTENT); ERROR; 20002; 0; 0; BQ1225A95439), JOB(993630655; JobContext(CONTENT); ERROR; 20002; 0; 0; BQ1225A95439)] Line number: 4604 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/
  • VikramK
    VikramK Administrators Posts: 13,719
    Moderator
    Hi @Edwinstart25
    MyDrive Connect is compatible to work on the Mac Big Sur OS, however I am not sure what is causing the error.
    Is it possible for you to try on a different computer, see if you get the same error?
    Or I would recommend reporting this to our customer service team along with some pictures of the error.

    Regards, Vikram
  • Edwinstart25
    Edwinstart25 Registered Users Posts: 12
    Novice Seeker
    On windows 10, it does not see the tom tom, it connects and disconnects repeatedly, that why I used a I-mac, it worked fine for years, until the last message I got, update your map its 10 months old.
    I used the tom tom every day for work, and it worked fine.
    after the deinstall of the map I have this problem.

    Error code I see in the logs is code ERROR; 20002; 0; 0;