Is my device no longer supported — TomTom Community

Is my device no longer supported

cmr1980cmr1980 Posts: 2 [Apprentice Seeker]
I am trying to update my device for the 1st time in a while and am getting an error message that no device is connected. I know it is connected, though, b/c when I take the USB out of the computer or connector out of the device, it begins flashing a red 'x'. when i reconnect the 'x' goes away but it still shows as not connected in tom tom home.

Answers

  • NiallNiall Posts: 10,897
    Superuser
    @cmr1980

    What are the first two characters of the serial number, as a lot of the XL devices have been declared End of Life:-
    "R1">XL LIVE IQ Routes, 2GB, HOME NAV2 EoL
    "R2">XL LIVE IQ Routes, 2GB, HOME NAV2 EoL
    "RB">XL 30 Series, 1GB, HOME NAV2 EoL
    "RC">XL 30 Series, 2GB, HOME NAV2 EoL
    "RE">XL 30 Series, 1GB, HOME NAV2 EoL
    "RF">XL 30 Series, 2GB, HOME NAV2 EoL
    "RH">XL 30 Series, 1GB, HOME NAV2 EoL
    "RI">XL 30 Series, 2GB, HOME NAV2 EoL
    "RK">XL 30 Series, 1GB, HOME NAV2 EoL
    "RL">XL 30 Series, 2GB, HOME NAV2 EoL
    "RM">XL 30 Series, 1GB, HOME NAV2 EoL
    "RN">XL 30 Series, 2GB, HOME NAV2 EoL
    "RO">XL 30 Series, 1GB, HOME NAV2 EoL
    "RP">XL 30 Series, 2GB, HOME NAV2 EoL
    "RQ">XL 30 Series, 1GB, HOME NAV2 EoL
    "RR">XL IQ Routes, 1GB, HOME NAV2 EoL
    "RS">XL IQ Routes, 2GB, HOME NAV2 EoL
    "RT">XL IQ Routes, 1GB, HOME NAV2 EoL
    "RU">XL IQ Routes, 2GB, HOME NAV2 EoL
    "RV">XL 30 Series, 2GB, HOME NAV2 EoL
    "RW">XXL IQ Routes / XXL Classic, 2GB, HOME NAV2 EoL
    "RX">XXL IQ Routes / XXL Classic, 2GB, HOME NAV2 EoL
    "RY">XXL IQ Routes / XXL Classic, 2GB, HOME NAV2 EoL
    "RZ">XXL IQ Routes / XXL Classic, 4GB, HOME NAV2 EoL
    "GA">XL IQ Routes, 2GB, HOME NAV2 EoL
    "GB">XL IQ Routes, 2GB, HOME NAV2 EoL
    "GC">XL 30 Series, 1GB, HOME NAV2 EoL
    "GD">XL 30 Series, 2GB, HOME NAV2 EoL
    "GE">XL 30 Series, 1GB, HOME NAV2 EoL
    "GF">XL IQ Routes, 1GB, HOME NAV2 EoL
    "GG">XL IQ Routes ² / XL Classic, 1GB, HOME NAV2 EoL
    "GH">XL IQ Routes ² / XL Classic, 1GB, HOME NAV2 EoL
    "GI">XL IQ Routes ² / XL Classic, 2GB, HOME NAV2 EoL
    "GJ">XL IQ Routes ² / XL Classic, 2GB, HOME NAV2 EoL
    "GL">XXL IQ Routes / XXL Classic, 2GB, HOME NAV2 EoL
    "GP">XL IQ Routes ² / XL Classic, 2GB, HOME NAV2 EoL
    "GQ">XL IQ Routes ² / XL Classic, 1GB, HOME NAV2 EoL
    "GV">XL IQ Routes ² / XL Classic, 4GB, HOME NAV2
    "GX">XXL IQ Routes / XXL Classic, 4GB, HOME NAV2
    "L1">ONE XL, 1GB + SD 2GB, HOME NAV2 EoL
    "L2">ONE XL, 512MB + SD 2GB, HOME NAV2 EoL
    "L3">ONE XL + SD 2GB, HOME NAV2 EoL
    "L4">ONE XL, 1GB + SD 2GB, HOME NAV2 EoL
    "L7">ONE XL, 1GB + SD 2GB, HOME NAV2 EoL
    "L8">ONE XL, 512MB + SD 2GB, HOME NAV2 EoL
    "L9">ONE XL, 1GB + SD 2GB, HOME NAV2 EoL
  • ValiaValia Posts: 1 [New Seeker]
    edited May 31
    For a long time I had not included my Tom Tom 950 for update. After I plugged it into my new computer, not only was the map not updated, but I also lost my previous updates. The coverage of my card for Bulgaria was 75%, after my last unsuccessful attempt it was 60%.
    Maybe the Tom Tom Home version is inappropriate.
    I am very disappointed!
    Please help me get my previous map of Europe back.




    Mod edit: Machine translated (Bulgarian)
  • YamFazManYamFazMan Posts: 19,441
    Superusers
    edited May 31
    Hi
    @Valia
    Дълго време не бях включвала моя Тоmtоm 950 за обновяване. След като го включих към моя нов компютър, не само не беше обновена картата, но загубих и предишните си обновявания. Покритието на картата ми за България беше 75%, след последния ми безуспешен опит е 60%.
    Може-би версията на Tomtom Home е неподходяща.
    Много съм разочарована!
    Моля за съдействие да си върна предишната карта на Европа.
    _____________________

    Google Translate....

    For a long time I had not included my Tomtom 950 for upgrading. Once it has turned it to my new computer, not only the card was not updated, but I lost my previous updates. My map coverage for Bulgaria was 75% after my last unsuccessful experience is 60%.
    May-would version of TomTom Home is inappropriate.
    I am very disappointed!
    Please for assistance to return the previous map of Europe.

    Stay Safe... ATB YFM
  • cmr1980cmr1980 Posts: 2 [Apprentice Seeker]
    Thanks Niall. Mine starts out GJ5400. Guessing it can be trashed at this point?
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