Bought Maps,Updated it but updates lost after a month

KapilG

Hi,
I had the SatNav in my car which was not updated since 2014 and hence it did not show certain streets or ways made after 2014.
I bought Australia maps for one time cost of 90 and updated them in my car.
I could then see the new streets and ways and confirmed it
However after a month I again lost those updates.i tried reinstalling the same map after removing it from my device..Did not help.
Has some faced this problem before and how to solve it?
Thanks

VikramK

Hi @KapilG
Welcome to the community!
Does the device show any map installed?

The map is still active on your account. Could you try the steps below-

Delete the map on the device- See steps on our article here-
https://help.tomtom.com/hc/en-GB/articles/360013901300

Clean uninstall the TomTom HOME software application. See the steps here-
https://help.tomtom.com/hc/en-gb/articles/360013901520

Download the latest version of TomTom HOME from here-
https://help.tomtom.com/hc/en-gb/articles/360013960739

Download a fresh map offered as a download-

https://help.tomtom.com/hc/en-gb/articles/360013961259

Regards, Vikram

KapilG

Thanks ...
Did the first three steps...
But now I can't see my downloaded maps..
Tried going to updates or purchase maps..it just gets stuck in Loading.
Please advise

KapilG

@VikramK

VikramK

Hi @KapilG
On which operating system are you trying to update the device?
Is it possible for you to try on a different computer and see if it works?

Looks like TomTom HOME application is not running as expected on your side.

Regards, Vikram

KapilG

Windows 10..
It worked well one month back..
Also if I reinstall from my device,it would work..it just doesn't get it from Tom Tom server

KapilG

Tried it from a different OS..
It STILL does not work..it did work for a month and nothing changed so why did it stop?

KapilG

@VikramK