Bought Maps,Updated it but updates lost after a month

KapilG
Registered Users Posts: 6 
Apprentice Seeker

Apprentice Seeker
Hi,
I had the SatNav in my car which was not updated since 2014 and hence it did not show certain streets or ways made after 2014.
I bought Australia maps for one time cost of 90 and updated them in my car.
I could then see the new streets and ways and confirmed it
However after a month I again lost those updates.i tried reinstalling the same map after removing it from my device..Did not help.
Has some faced this problem before and how to solve it?
Thanks
I had the SatNav in my car which was not updated since 2014 and hence it did not show certain streets or ways made after 2014.
I bought Australia maps for one time cost of 90 and updated them in my car.
I could then see the new streets and ways and confirmed it
However after a month I again lost those updates.i tried reinstalling the same map after removing it from my device..Did not help.
Has some faced this problem before and how to solve it?
Thanks
0
Answers
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Hi @KapilG
Welcome to the community!
Does the device show any map installed?
The map is still active on your account. Could you try the steps below-
Delete the map on the device- See steps on our article here-
https://help.tomtom.com/hc/en-GB/articles/360013901300
Clean uninstall the TomTom HOME software application. See the steps here-
https://help.tomtom.com/hc/en-gb/articles/360013901520
Download the latest version of TomTom HOME from here-
https://help.tomtom.com/hc/en-gb/articles/360013960739
Download a fresh map offered as a download-
https://help.tomtom.com/hc/en-gb/articles/360013961259
Regards, Vikram
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Thanks ...
Did the first three steps...
But now I can't see my downloaded maps..
Tried going to updates or purchase maps..it just gets stuck in Loading.
Please advise0 -
Windows 10..
It worked well one month back..
Also if I reinstall from my device,it would work..it just doesn't get it from Tom Tom server0 -
Tried it from a different OS..
It STILL does not work..it did work for a month and nothing changed so why did it stop?0