Charging for free speed camera updates — TomTom Community

Charging for free speed camera updates

fusebox05fusebox05 Posts: 2 [Apprentice Seeker]
I have a 550 tomtom, I am now being charged for speed camera update. I was under the impression that speed camera updates were free till 2029 on my rider 550 ( world maps), can anybody explain if this is correct being now charged for updates.

Comments

  • DougLapDougLap Posts: 7,967
    Superuser
    Hi @fusebox05

    @VikramK or @lampard should pick this up and check your units settings on the TT servers and adjust if required. Look back here tomorrow to see what they have to say.

    Doug
  • VikramKVikramK Posts: 11,902 Moderator
    Hi @fusebox05
    Welcome to the community! Your RIDER 550 comes with speed camera updates for the lifetime of the device.
    If you have paid for a recurring subscription then you can cancel it on your account, see steps here-https://help.tomtom.com/hc/en-gb/articles/360013902260

    To raise a refund request please get in touch with our customer service team- helpful link

    Regards, Vikram
  • fusebox05fusebox05 Posts: 2 [Apprentice Seeker]
    Hi, thx a lot, for the above comments, I have now cancelled my payments using your link, brilliant.
    I don't understand why I was told / offered the subscription in the first place, is this just a con?

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    ANSWERED
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