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Hi all sorted now thanks for the reply’s very helpful but it was at Tom toms end
They needed to activate something after 30 mins on a silly chat window finally got it sorted. Must admit I’m not impressed with the new Tom Tom hardly any menus but it’s bigger
I have a Tomtom go 6200. Same problem no traffic. I've been chatting and mailing with customer service (India?) for almost two months now. They are not cappable to offer a solution. For the third time now they have reset my Sim-card, and for the third time it doesn't work.
First time they told me to go for a hard reset, followed by a soft reset. That didn't work. After that they told me that all these devices had the same problem and it would be solved with a software update. After they said they made a change in my account that would solve the problem (it didn't). After that they made a change in my Sim-card (that didn't work). After that they once again came with the hard reset followed by a soft reset (that didn't work). After they made a reset of the sim-card (spoiler alert; it didn't work). And just now they once again said they solved the problem with resetting the Sim-card. I'm sure it won't work again.
And they have escalated the problem at least three times to their manager (ahum).
Also they said numerous times that I could just connect the Tomtom with a smartphone and use the smartphone as hotspot. That's no option for me; I bought an expensive Tomtom go 6200 and it has the functionality of the € 170,00 cheaper Tomtom Essential.
Customer service is just dramatic. They really don't give a f**k about customers. They don't offer any solution and it's my problem, not theirs.
So if your Tomtom doesn't work, the best solution is to return it and go for a better brand (Garmin comes to mind).
After several chats they said they had activated it at their end
And I agree when they were on the phone they were very helpful but this useless chat is not good for business
After I posted the problem on facebook I got a message from Tomtom that I could send the device to the repair center. Shipped on Wednesday, received a replacement on Monday. Conclusion was that GPRS did not work. In any case, I'm glad I have a working Tomtom again. It's just a shame that I didn't get any further at the helpdesk for almost 2 months and after a post on facebook they finally took me seriously.
Very good result but with a brand like Tom Tom you should not have to go through all that rigmarole it’s supposed to be a market leader or maybe was in it’s time
Update: the replacement I received doesn't work..... There is no sound. So this one has to go back and maybe I will receive a Tomtom that works. Pfffffff
Update: the replacement I received doesn't work..... There is no sound. So this one has to go back, and maybe I will receive a Tomtom that works (Snip)
Tap 4Dot (.... Menu) -->
Are any of the Sound Icons slashed through ???
Note... The Day/Night screen brightness Icon... Should be slashed through....
Stay Safe... ATB YFM
I've tried that. Also tried a factory reset and a factory reset followed by a soft reset, but no sound (not even the drums). It's back to Tomtom now. Should be back in 5 to 10 days......
paulne99
Posts: 10 [Apprentice Traveler]
Answers
The services on your account look okay.
Have you tried the troubleshooting steps advised in the video below?
- Vikram
They needed to activate something after 30 mins on a silly chat window finally got it sorted. Must admit I’m not impressed with the new Tom Tom hardly any menus but it’s bigger
First time they told me to go for a hard reset, followed by a soft reset. That didn't work. After that they told me that all these devices had the same problem and it would be solved with a software update. After they said they made a change in my account that would solve the problem (it didn't). After that they made a change in my Sim-card (that didn't work). After that they once again came with the hard reset followed by a soft reset (that didn't work). After they made a reset of the sim-card (spoiler alert; it didn't work). And just now they once again said they solved the problem with resetting the Sim-card. I'm sure it won't work again.
And they have escalated the problem at least three times to their manager (ahum).
Also they said numerous times that I could just connect the Tomtom with a smartphone and use the smartphone as hotspot. That's no option for me; I bought an expensive Tomtom go 6200 and it has the functionality of the € 170,00 cheaper Tomtom Essential.
Customer service is just dramatic. They really don't give a f**k about customers. They don't offer any solution and it's my problem, not theirs.
So if your Tomtom doesn't work, the best solution is to return it and go for a better brand (Garmin comes to mind).
And I agree when they were on the phone they were very helpful but this useless chat is not good for business
Superuser
See my response to your other similar post.
Doug
Superusers
@Hansbaalt Tap 4Dot (.... Menu) -->
Are any of the Sound Icons slashed through ???
Note... The Day/Night screen brightness Icon...
Should be slashed through....
Stay Safe... ATB YFM