Tom Tom Go Premium live traffic does not work error saying unavailable
paulne99
Registered Users Posts: 10 
Apprentice Traveler
Apprentice Traveler
hello can anyone help my live traffic does not work error saying unavailable
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Answers
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I also cannot connect my new device to traffic, I have followed all the instructions on the video.0
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Hi all sorted now thanks for the reply’s very helpful but it was at Tom toms end
They needed to activate something after 30 mins on a silly chat window finally got it sorted. Must admit I’m not impressed with the new Tom Tom hardly any menus but it’s bigger
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I presume that’s what’s wrong with mine, hopefully they sort it before I send it back.1
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I have a Tomtom go 6200. Same problem no traffic. I've been chatting and mailing with customer service (India?) for almost two months now. They are not cappable to offer a solution. For the third time now they have reset my Sim-card, and for the third time it doesn't work.
First time they told me to go for a hard reset, followed by a soft reset. That didn't work. After that they told me that all these devices had the same problem and it would be solved with a software update. After they said they made a change in my account that would solve the problem (it didn't). After that they made a change in my Sim-card (that didn't work). After that they once again came with the hard reset followed by a soft reset (that didn't work). After they made a reset of the sim-card (spoiler alert; it didn't work). And just now they once again said they solved the problem with resetting the Sim-card. I'm sure it won't work again.
And they have escalated the problem at least three times to their manager (ahum).
Also they said numerous times that I could just connect the Tomtom with a smartphone and use the smartphone as hotspot. That's no option for me; I bought an expensive Tomtom go 6200 and it has the functionality of the € 170,00 cheaper Tomtom Essential.
Customer service is just dramatic. They really don't give a f**k about customers. They don't offer any solution and it's my problem, not theirs.
So if your Tomtom doesn't work, the best solution is to return it and go for a better brand (Garmin comes to mind).0 -
After several chats they said they had activated it at their end
And I agree when they were on the phone they were very helpful but this useless chat is not good for business
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After I posted the problem on facebook I got a message from Tomtom that I could send the device to the repair center. Shipped on Wednesday, received a replacement on Monday. Conclusion was that GPRS did not work. In any case, I'm glad I have a working Tomtom again. It's just a shame that I didn't get any further at the helpdesk for almost 2 months and after a post on facebook they finally took me seriously.0
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Very good result but with a brand like Tom Tom you should not have to go through all that rigmarole it’s supposed to be a market leader or maybe was in it’s time0
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Update: the replacement I received doesn't work..... There is no sound. So this one has to go back and maybe I will receive a Tomtom that works. Pfffffff0
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You are not having much luck Really not good support from Tom Tom0
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Hi
@Hansbaalt
Tap 4Dot (.... Menu) -->Update: the replacement I received doesn't work..... There is no sound. So this one has to go back, and maybe I will receive a Tomtom that works (Snip)
Are any of the Sound Icons slashed through ???
Note... The Day/Night screen brightness Icon...
Should be slashed through....
Stay Safe... ATB YFM0 -
I've tried that. Also tried a factory reset and a factory reset followed by a soft reset, but no sound (not even the drums). It's back to Tomtom now. Should be back in 5 to 10 days......0
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