Adding device on your account

Birstall007 Registered Users Posts: 3
Apprentice Seeker
I have second TomTom sat nevigation which I want to add to my account. The website advises me to add through my drive connect but the add device is greyed out. Any help will be appriciated. There is no telephone support in UK and the chat is useless


  • VikramK
    VikramK Administrators Posts: 13,745
    Hi @Birstall007
    Could you try few steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your TomTom listed under your account?

    Regards, Vikram