MyDrive Connect - Outage

New Order not Confirmed

Newerm
Newerm Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi
Registered and attempted to purchase GO Essential 6" with protective case, screen pack & mount disk and have an Order number.
Status is 'New'. Checked and this means order not confirmed - no details entered.
Payment status 'Created'. I put in card details, but due to bad figure on back (wrong 3 digits) probably means not authorised?
I want to know if order not accepted/paid, can invoice be delivered to my email? I hesitate to cancel this order and re-purchase in case all these items are no longer available and I lose my discount, which I do not want to happen. Any assistance would be greatly appreciated so thank you for taking time to reply to such a basic question. I've tried to navigate this site but just get more confused.
Cheers, Elaine Mills (on behalf of my husband).




Best Answer

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    Answer ✓
    write email to customer care

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    Answer ✓
    write email to customer care
  • Newerm
    Newerm Registered Users Posts: 2
    Apprentice Seeker
    Had navigated around the site to find an email - something showed then I lost it again. Tried Chat but not keen on those. Will check again for the email details Tried the forum as I was getting nowhere fast. So, it's back to email, and I get that ;-) Just tried forum/community in case someone gave a useful link. Thanks for your response rider1rider, truly appreciated. There's a mountain of information on the site so it's not all wasted time, Cheers ;-)

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