New Order not Confirmed

Newerm

Hi
Registered and attempted to purchase GO Essential 6" with protective case, screen pack & mount disk and have an Order number.
Status is 'New'. Checked and this means order not confirmed - no details entered.
Payment status 'Created'. I put in card details, but due to bad figure on back (wrong 3 digits) probably means not authorised?
I want to know if order not accepted/paid, can invoice be delivered to my email? I hesitate to cancel this order and re-purchase in case all these items are no longer available and I lose my discount, which I do not want to happen. Any assistance would be greatly appreciated so thank you for taking time to reply to such a basic question. I've tried to navigate this site but just get more confused.
Cheers, Elaine Mills (on behalf of my husband).

rider1rider

write email to customer care

rider1rider

write email to customer care

Newerm

Had navigated around the site to find an email - something showed then I lost it again. Tried Chat but not keen on those. Will check again for the email details Tried the forum as I was getting nowhere fast. So, it's back to email, and I get that ;-) Just tried forum/community in case someone gave a useful link. Thanks for your response rider1rider, truly appreciated. There's a mountain of information on the site so it's not all wasted time, Cheers ;-)