start 25 updating maps

ToddWR1961
ToddWR1961 Registered Users Posts: 3
Apprentice Seeker
edited May 2021 in MyDrive Connect
since it seems like I can no longer update my device. also it seems tom-tom support is woefully lacking.... what other brands would anyone recommend for my next device

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @ToddWR1961
    Welcome to the community! Your Start 25 come with map updates for lifetime of the device.
    I have asked my team to make some changes in the backend, could you please try the steps advised in our support article here.

    Thanks, Vikram
  • ToddWR1961
    ToddWR1961 Registered Users Posts: 3
    Apprentice Seeker
    Something has gone wrong...
    Check your computer for more information.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @ToddWR1961
    Do you see this message on the device when trying to update?
    Could you add a picture, so I can forward that to my team?

    Thanks, Vikram
  • ToddWR1961
    ToddWR1961 Registered Users Posts: 3
    Apprentice Seeker
    had it unplugged all this time and just tried it again, it all worked and I have it back now