MyDrive Connect - Outage

Updated my maps and my lifetime speed cameras have gone

Dunks59
Dunks59 Registered Users Posts: 7
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
no speed cameras on device, went online asking me to subscribe to the service, can someone reactivate it and also check that I have lifetime maps, seems only have Oceania and SE Asia, not happy

Comments

  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @Dunks59
    Could be related to a software glitch, I would recommend that you do a factory reset and test it when you drive next time.

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..

    See user guide

    Your TomTom comes with world map updates so if you go into the maps section and tap on add maps, you will see a list of maps that are available for download.

    Regards, Vikram
  • Dunks59
    Dunks59 Registered Users Posts: 7
    Apprentice Traveler
    when I log into my account it shows all 3 devices now not having lifetime maps or speed camera subscription - I'll try a reset, I do have Mydrive, happenned since last map update, might be too late as already got pinged by a fixed camera just over limit, again not happy
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    @Dunks59

    It's best recommended checking the services status on the device itself-

    Main menu- Settings- System- About

    Regards, Vikram

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