No live traffic after a tomtom update!

hgvdriver
hgvdriver Registered Users Posts: 7
Apprentice Traveler
edited May 2021 in TomTom Services
I have done everything said to do below, And i still have no live traffic.

Can some one help, I bought it direct from tomtom


Next....
With your device still disconnected from USB....
Note... If you need to power the device use something a iPhone Charger & the Tomtom supplied power lead....
Turn off Wi-Fi....
Wi-Fi will take priority over the GPRS SIM
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon

To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg

To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
_________________________

Recheck the Data Connection...
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???

Comments

  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @hgvdriver
    It could be a SIM related issue. Please report the issue to our customer service team.

    They will review the connection logs and advise accordingly.

    Regards, Vikram
  • hgvdriver
    hgvdriver Registered Users Posts: 7
    Apprentice Traveler
    have you got a link for them