GO600 not recognising address

marchend
marchend Registered Users Posts: 141
Renowned Wayfarer
Normally this particular address post code is recognised in ‘My Places’ and produces a route straight away, but the last couple of days when we have been out and about and tried to set the same route it is coming up with ‘no route detected’

I might understand it if we were in the outback of Mongolia, but we are in the South of the UK.

It appears to be just this one route that is not being recognised. I tried deleting and reinstalling the postcode which brought up a different address which seems strange. I also checked the post code via the post office website which showed it as correct.

Any ideas please

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,407
    Exalted Pioneer
    did you select full map or try reset
  • marchend
    marchend Registered Users Posts: 141
    Renowned Wayfarer
    I did as I normally do, go to My Places, locate the saved address and click on it. It then normally loads and comes up with ‘Drive’ and then ‘Let’s Go’, but now it just says ‘Unable to plan route’ or words to that affect for this one particular address that normally loads fine.

    When you say ‘try reset’ what do you mean, reset as in reset the Satnav to factory settings. In which case would I then lose all my saved addresses?
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @marchand

    If you go to the My Drive webpage and log into the account you use on the GO600 if you see all the My Places. My routes andante 3rd party POI files you have loaded on the device then when you do a Factory Reset they should be synced back onto the device once you have set it up and it logs into the account.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited May 2021
    Hi
    @marchend
    When you enter Postcodes on Tomtom devices, you DO NOT use the 'Space' character in the middle of the Postcode....

    Stay Safe... ATB YFM
  • marchend
    marchend Registered Users Posts: 141
    Renowned Wayfarer
    edited May 2021
    Hi @YamFazMan


    I tried that, and it makes no difference if you use a gap between the post code or not.